Product and Proposition Manager reference: 0000086765

Product and Proposition Manager: Drive Innovation in Lending Transformation

Are you a strategic thinker with a passion for shaping impactful financial products and journeys? This Product and Proposition Manager role offers an exciting opportunity to be at the forefront of lending transformation, contributing to the evolution of end-to-end customer experiences within a dynamic, matrixed environment.

What You'll Do:

In this pivotal role, you will be instrumental in supporting the development and execution of strategies within Lending Transformation. You'll be involved in the entire product lifecycle, from ideation and evaluation to launch and ongoing performance monitoring. Key responsibilities include:

• Strategic Product Development: Drive the creation and enhancement of existing and new lending products and services, ensuring they align with customer needs and business objectives.
• Customer & Colleague Journey Ownership: Take ownership of key customer and colleague journeys, ensuring seamless and efficient experiences.
• Stakeholder Engagement: Partner closely with senior stakeholders, including those up to Director level, to influence decision-making and build collaborative relationships.
• Innovation & Problem Solving: Tackle complex challenges with strategic solutions, driving process improvements and innovative approaches to enhance efficiency and outcomes.
• Cross-Functional Collaboration: Work effectively across diverse, cross-functional teams in a matrix environment to deliver impactful change.
• Decision Committees & Reporting: Present proposals and updates to decision committees, keeping senior leadership informed with clear and concise information.
• Market Analysis & Feedback: Monitor market trends and gather feedback through various channels to refine products and processes before launch.
• Performance Monitoring: Track key metrics such as adoption rates, customer satisfaction, and revenue generation to assess product performance and identify areas for improvement.

Advantages for Your Career Path:

This position presents a significant opportunity for professional growth and development. You'll gain:

• Strategic Influence: Play a crucial role in shaping the future of lending products and propositions, directly impacting customer experiences and business outcomes.
• Cross-Functional Expertise: Develop a deep understanding of how different business functions operate and collaborate within a complex organizational structure.
• Problem-Solving Acumen: Hone your ability to dissect complex issues, devise innovative solutions, and drive their successful implementation.
• Senior Stakeholder Exposure: Build valuable experience in engaging with and influencing senior leadership, enhancing your communication and negotiation skills.
• Product Lifecycle Mastery: Gain end-to-end experience managing products, from conception and development to launch and performance analysis.
• Agile & Risk Management Exposure: Opportunities to deepen your understanding and application of Agile methodologies and robust risk and controls frameworks.
• Small Business Acumen: Develop a nuanced understanding of the challenges and operational dynamics of small businesses, a key segment for the organization.

Key Considerations for Aspiring Candidates:

To thrive in this role, consider the following essential and desirable attributes:

Essential Skills:

• Proven experience in stakeholder management, particularly with senior leaders.
• Demonstrated ability to solve complex problems with strategic solutions.
• Expertise in process improvement and innovation.

Highly Valued Skills:

• Experience with Agile methodologies and relevant qualifications.
• Proficiency in risk and controls, with a focus on mitigation and compliance.
• Previous experience in a dedicated product management role.
• Understanding of the small business landscape and their operational challenges.
• Lending industry experience.

You may be assessed on critical skills such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, alongside job-specific technical skills. This role is based in London, Manchester, Northampton, or Glasgow.

If you are a proactive, results-oriented individual looking to make a significant impact in the financial services sector and advance your career in product management and transformation, this opportunity could be the perfect next step for you.