QA Customer Specifications Administrator

The role exists to provide prompt and accurate information and documentation to all UK customers of Barry Callebaut. The quality specifications administrator is responsible for completing all customer requests and documentations including site approval questionnaires, customer specifications, traceability requests, paper base audit questionnaires, product information to support customer claims and all customer ad hoc requests.

KEY RESPONSIBILITIES:

Complete customer requests and documents that will include site approval questionnaires and customer specifications about the company’s products and services Review specifications on customer platforms within by given deadline Maintain Halal and Kosher Religious certifications Populate, organise and maintain internal QA documentation including specifications, statements and procedures, to ensure up-to-date, relevant information is distributed Organise and maintain customer details/information and communicate directly with customer where necessary Collaborate with customer care and corporate teams to deliver high-quality customer service and communicate accurate information

ABOUT YOU:

Previous experience in a laboratory or quality environment A good understanding of food technology is advantageous Highly numerate and literate with effective communication skills (verbal and written) Computer literate - the ability to use Microsoft Office Packages is essential and having an operational knowledge of SAP is advantageous Experience of working with Salesforce is advantageous Proactivity; a “can-do” attitude with the ability to use initiative and show resilience Degree (or equivalent) in Chemistry, Food Technology, Biology or similar is advantageous