Receptionist reference: 10114868

Opportunity: Venue Receptionist with Capita HAAS

Are you a professional with a passion for creating a welcoming and supportive environment? Capita's Health Assessment Advisory Service (HAAS) is seeking a dedicated Venue Receptionist to play a pivotal role in the day-to-day operations of their assessment centres. This is an excellent opportunity for individuals looking to contribute to a vital public service while developing their administrative and customer service skills.

Key Advantages for Potential Candidates:

• Meaningful Impact: As the first and last point of contact, you'll be instrumental in ensuring claimants and their companions feel welcomed, comfortable, and supported during a potentially stressful time. This role directly contributes to the smooth functioning of assessments that inform crucial benefit decisions.
• Varied Responsibilities: While greeting visitors is a primary focus (approximately 70% of your time), the role offers a diverse range of administrative duties. This includes managing appointments, producing documentation, ordering supplies, system updates, and contributing to venue facilities management, including health and safety. This variety can lead to significant skill development.
• Career Development: Capita is committed to employee growth. You'll have access to training and development courses, and the company's structure offers opportunities to explore new paths and advance your career within their extensive network.
• Comprehensive Benefits Package: Capita offers a competitive salary, generous holiday entitlement (rising with service), and a suite of benefits designed to support your lifestyle. This includes opportunities for volunteering, pension schemes, life assurance, cycle-to-work schemes, extensive parental leave, and voluntary benefits discounts.
• Supportive Environment: Capita HAAS prides itself on fostering a warm and supportive team culture. You'll be part of an organisation that values its employees and encourages connection through Employee Network Groups, promoting an open and inclusive platform.
• Health and Wellbeing Support: Access to the Headspace app for yourself and family/friends demonstrates a commitment to employee wellbeing.
• Commitment to Equality and Diversity: Capita actively promotes an inclusive and barrier-free recruitment process. They encourage applications from individuals with diverse backgrounds and are committed to providing necessary adjustments for candidates with disabilities.

Key Considerations for Your Career Path:

• Specific Working Hours: The role involves part-time hours with a consistent schedule: Monday & Tuesday 12pm – 5pm, Wednesday 1pm – 5pm, and Thursday & Friday 12pm – 5pm. Candidates should ensure this schedule aligns with their personal commitments and career aspirations.
• Customer-Centric Approach: A genuine commitment to claimant wellbeing and customer satisfaction is paramount. This role requires exceptional interpersonal skills, empathy, and a friendly, approachable demeanour.
• Organisational Prowess: Strong planning and organisational skills are essential for managing daily appointments, administrative tasks, and maintaining the professional standard of the venue.
• IT Proficiency: A good understanding of IT, including MS Teams, Word, Outlook, and CRM systems, is a requirement. Experience with H&S systems like CASPER will be advantageous as you'll be a H&S site Champion.
• Problem-Solving Skills: The ability to handle conflict resolution and de-escalation techniques in face-to-face interactions will be valuable in this client-facing role.
• Local Knowledge: Providing directions over the telephone requires a good understanding of local transport links (bus routes, train stations, taxis, parking), which can be a niche but important skill to highlight.
• Independence and Initiative: The role requires the ability to work effectively without direct supervision, demonstrating initiative and excellent time management.

This Venue Receptionist position at Capita HAAS offers a rewarding opportunity for individuals who thrive in a service-oriented environment and are eager to contribute to a meaningful cause. By focusing on claimant wellbeing and maintaining high professional standards, you will be a vital part of the team's success and a key enabler of the services provided by Capita.