Regulated Customer Complaints Advisor (Birchwood, GB)

Unlock Your Potential as a Regulated Customer Complaints Advisor at Currys

Are you a natural problem-solver with a passion for exceptional customer service? Do you thrive in a dynamic environment where you can make a real difference to people's experiences? If so, this Regulated Customer Complaints Advisor role at Currys could be the perfect next step in your career journey.

Currys, the UK's leading tech retailer, is seeking dedicated individuals to join their Complaints Team in Birchwood. This is a fantastic opportunity to leverage your communication and problem-solving skills to support customers during challenging times. You'll be at the forefront of ensuring customer satisfaction, acting as a key point of contact to investigate, manage, and resolve a range of complaints.

Key Advantages for Your Career Path:

• Meaningful Impact: Directly contribute to customer satisfaction by resolving issues and providing support when it's needed most. This role offers a deep sense of accomplishment as you guide customers through their concerns.
• Skill Development: This position is a training ground for highly sought-after skills. You will hone your abilities in:
  • Customer Relationship Management: Building rapport and trust with customers.
  • Complex Problem-Solving: Investigating root causes and devising effective solutions.
  • Communication Excellence: Engaging clearly and empathetically across various channels (phone, email, letter).
  • Regulatory Understanding: Gaining experience in handling complaints related to regulated financial services.
• Career Growth Potential: Currys is committed to employee development. With on-going training and opportunities to learn new skills, this role can be a stepping stone to further advancement within the contact centre or other departments.
• Performance Rewards: Your dedication and success will be recognized and rewarded, with the potential to earn up to 10% in performance-related bonuses on top of a competitive salary.
• Flexible Working: Enjoy a hybrid working model after an initial intensive on-site training period. This offers a balance between collaborative office-based work and the flexibility of remote working.
• Employee Benefits: Benefit from product discounts on the latest technology, a range of wellbeing initiatives, and the opportunity to be part of a company that is a leader in tech recycling and repair, contributing to a more sustainable future.

Key Considerations for Aspiring Candidates:

• Fixed-Term Contract: Please note this is a fixed-term contract for 12 months. This presents a valuable opportunity to gain significant experience and demonstrate your capabilities within a defined period.
• Location and Training: The role is based in Birchwood, WA3 7WD. Be prepared for an initial intensive on-site training period of 3 weeks, followed by an additional 4 weeks on-site.
• Shift Work: The role requires a commitment of 40 hours per week, with shifts scheduled between Monday and Friday, 9:00 AM to 6:00 PM. Occasional bank holiday work may also be required.
• Proactive Ownership: Success in this role hinges on your ability to "own" customer issues from start to finish. This means taking initiative, being thorough in your investigations, and seeing each complaint through to a satisfactory resolution.
• Attention to Detail: Handling regulated complaints requires a high degree of accuracy and meticulous attention to detail to ensure compliance and effective problem-solving.
• Adaptability: The ability to adapt to evolving customer needs and business processes will be crucial for long-term success.

If you are looking for a role that challenges you, allows you to develop valuable skills, and offers the chance to make a tangible difference to customers, this Regulated Customer Complaints Advisor position at Currys is an excellent prospect. Embrace this opportunity to grow your career within a forward-thinking and customer-centric organization.