Customer Service Advisor

Explore a Rewarding Career as a Customer Service Advisor with Currys in Poole

Are you a customer service champion with a passion for technology and a drive to provide exceptional support? Currys, the UK's leading tech retailer, is seeking dedicated individuals to join their Business Contact Centre team in Poole. This is an excellent opportunity for those looking to build a career in a dynamic and customer-focused environment.

What the Role Entails:

As a Customer Service Advisor, you will be the vital link between Currys and its valued business partners, corporate customers, and in-store business hubs. Your primary responsibility will be to deliver outstanding professional service, tackling a wide range of customer queries with efficiency and expertise. This includes:

• Becoming a knowledgeable expert on various customer service aspects, such as refunds, credit inquiries, network tariffs, returns, handset exchanges, bill queries, invoices, ownership transfers, and SIM swaps.
• Professionally handling inbound calls, emails, and social media inquiries with a polite, accurate, and efficient approach.
• Developing solutions that best meet customer needs while balancing financial objectives and delivering world-class service, often requiring creative problem-solving.
• Building strong rapport and lasting relationships with customers, while meticulously adhering to data protection and compliance procedures.
• Ensuring all customer queries are resolved accurately and within Service Level Agreements (SLAs), maintaining a high standard of service throughout.

Key Advantages for Candidates:

This role offers significant advantages for career development and personal growth:

• Competitive Remuneration: A starting salary of £25,521.60 per annum, with the potential to earn up to 10% in additional bonuses, recognizing your performance.
• Generous Benefits Package: Enjoy 25 days of holiday plus 8 public holidays, valuable product discounts on the latest technology, and a suite of wellbeing initiatives to support your health and happiness.
• Career Progression: Currys is committed to your development. You'll have opportunities to learn new skills, explore different roles within the business, and work with various teams, accelerating your career path.
• Meaningful Impact: Contribute to a company that is the UK's largest recycler and repairer of tech, making a positive impact on both people and the planet.
• Inclusive Culture: Join a company that values every voice and is dedicated to fostering inclusion and diversity at all levels.

Key Considerations for Your Career Path:

To thrive in this role and leverage it for your career advancement, consider the following:

• Customer-Centric Mindset: A genuine passion for putting customers at the heart of every interaction is paramount. Developing this skill will be crucial for success and recognition.
• Communication Excellence: Honing your verbal and written communication skills, coupled with a confident and friendly demeanor, will be key to building rapport and resolving issues effectively.
• Problem-Solving Prowess: The ability to investigate, support, and guide customers through complex queries to a satisfactory resolution is central to this role. Continuously developing your analytical and problem-solving capabilities will be beneficial.
• Adaptability and Organization: In a fast-paced environment, maintaining strong attention to detail, accuracy, resilience, and the ability to prioritize multiple tasks across various work streams will be essential for managing your workload and exceeding expectations.
• Technological Aptitude: Proficiency in Microsoft Office and an ability to quickly learn and master in-house IT systems will be fundamental to your day-to-day operations.

This permanent, full-time position operates on a 40-hour week, Monday to Friday, from 9:00 AM to 6:00 PM. If you're ready to embark on a fulfilling career in customer service with a forward-thinking tech leader, this opportunity in Poole could be the perfect next step.