Rental Operations Agent reference: R0182379

Unlock Your Potential as a Rental Operations Agent with Avis Budget Group

Are you a customer-centric individual with a passion for delivering exceptional experiences? If you thrive in a dynamic environment and are eager to contribute to a leading global mobility provider, this Rental Operations Agent position at Avis Budget Group could be the perfect next step in your career journey.

This role offers a compelling opportunity to be at the forefront of customer interaction, managing the entire rental lifecycle from vehicle preparation to seamless returns. You will be empowered to be a brand ambassador, showcasing the value of our products and services while actively contributing to the company's mission of becoming the best vehicle rental company in the world.

Advantages for Aspiring Candidates:

• Career Growth in a Global Leader: Join a renowned organization with a rich history and a forward-thinking approach to mobility. Avis Budget Group's extensive global presence and diverse brands (Avis, Budget, Zipcar) offer a robust platform for professional development and the chance to be part of shaping the future of travel.
• Customer-Centric Role: If you excel at building rapport and creating memorable interactions, this role is designed for you. You'll be instrumental in ensuring customer satisfaction, which directly impacts business success and your own earning potential.
• Performance-Based Rewards: The advertised salary of £26,265 is enhanced by a lucrative commission structure, directly rewarding your sales and productivity efforts. This provides a clear incentive for high performers to maximize their earnings.
• Comprehensive Benefits Package: Avis Budget Group demonstrates a strong commitment to employee well-being. You'll benefit from:
  • A generous 33 days of holiday (inclusive of bank holidays), promoting a healthy work-life balance.
  • A valuable discount account offering a wide array of perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, and learning opportunities.
  • A supportive Employee Assistance Programme (EAP) providing 24/7 mental health and well-being support.
  • Significant employee discounts on car rental across the Avis Budget Group portfolio.
• Dynamic and Varied Work Environment: The description highlights that "no two days will be the same." This indicates a stimulating and engaging role where you'll constantly be challenged and learning, ideal for those who enjoy variety and problem-solving.
• Valued Contributions: The company emphasizes a culture of celebrating and recognizing employee achievements, suggesting a supportive and appreciative work atmosphere.

Key Considerations for Your Career Path:

• Rotational Shift Pattern: The role operates on a rotational shift pattern, Monday to Sunday. Candidates should be comfortable with flexible working hours and understand that this is a full-time, permanent position requiring adaptability to varying schedules.
• Sales and Promotion Focus: While customer service is paramount, the role also involves promoting extra products and services and working towards sales targets. A proactive and sales-oriented mindset will be beneficial for success and maximizing commission.
• Driving Licence Requirement: A full valid driving licence with 12 months of experience is a mandatory requirement for this position.
• Fast-Paced Environment: Success in this role necessitates the ability to perform effectively under pressure and in a busy operational setting.

This Rental Operations Agent position at Avis Budget Group presents a fantastic opportunity for individuals seeking a customer-facing role within a reputable global company that values its employees and offers substantial rewards. If you possess strong interpersonal skills, a proactive attitude, and a desire to contribute to a leading mobility solution provider, this role could be an excellent springboard for your career advancement.