Resident Experience Manager

Resident Experience Manager - A Fulfilling Career Opportunity at Bupa

Are you a driven individual with a passion for exceptional customer service and a desire to make a tangible difference in people's lives? Bupa is seeking a dedicated Resident Experience Manager to join their esteemed care home in Poole. This role offers a unique chance to blend your sales acumen with a deeply rewarding commitment to enhancing the lives of residents, all within a supportive and values-driven organisation.

This position is more than just a job; it's an opportunity to be at the forefront of delivering person-centred care, championing independence, and honouring the choices of individuals who deserve to live their lives to the fullest. If you're looking to advance your career in a role that combines operational excellence with genuine human connection, this could be your next significant step.

What Makes This Opportunity Stand Out?

• Impactful Role: Directly contribute to the well-being and happiness of residents by ensuring a vibrant and supportive living environment.
• Career Development: Bupa's commitment to "making health happen" extends to its employees. You'll have opportunities for growth and learning within a leading healthcare organisation.
• Comprehensive Benefits: Bupa offers a robust benefits package designed to support your overall health and well-being, including:
  • My Healthcare: Immediate access to a comprehensive range of health services, including remote GP appointments, physiotherapy, and mental health support.
  • Annual Healthcare Allowance: A generous allowance to redeem against Bupa healthcare products.
  • Sick Pay Scheme: Additional support for frontline teams during longer absences.
  • Perks: Including free meals on shift, generous holiday entitlement, long service rewards, and interest-free travel loans.
  • Financial Well-being: Access to Wagestream for early access to earned wages and Bupa pension plans.
  • Work-Life Balance: Support for flexible working and a range of family-friendly benefits, including parental leave and a dedicated Menopause Plan.
• Positive Work Environment: Bupa fosters a culture of "Be you at Bupa," championing diversity and inclusivity. You'll be encouraged to innovate, collaborate, and be yourself.
• Strong Sense of Community: Build meaningful relationships with residents, their families, and the dedicated care home team, fostering a strong sense of belonging.

Key Considerations for Your Career Path:

To thrive in this role, you should possess a strong foundation in sales and customer service, with a demonstrable ability to innovate and enhance customer experiences. Your communication skills will be paramount, enabling you to build authentic relationships and navigate sensitive situations with empathy and professionalism.

• Sales and Customer Focus: Proven experience in sales and customer service is essential. You'll be responsible for managing enquiries, conducting show-arounds, and negotiating sales, all while maintaining the highest standards of customer care.
• Leadership Potential: This role calls for a natural leader who can mentor and guide the team, promoting Bupa's values of independence, choice, and dignity for residents. Effective delegation and team support are key.
• Organizational Skills: Excellent time management and the ability to prioritise effectively are crucial for managing a varied workload, from daily walk-rounds to complaint resolution.
• Empathy and Respect: A genuine compassionate nature and a commitment to treating everyone with respect are fundamental to success in this role and within Bupa's ethos.
• Adaptability: While the core hours are Monday to Friday, a willingness to undertake occasional night visits or weekend work demonstrates your commitment to resident well-being and the smooth operation of the home.

If you are ready to take on a role where your skills in sales, customer service, and leadership can directly contribute to making health happen and fostering a thriving community, we encourage you to explore this exciting opportunity with Bupa.