Client Advisor Church's Regent Street (London, GB)

Embark on a Legacy of Craftsmanship: Discover Your Next Opportunity with Church's

For discerning individuals with a passion for luxury, impeccable craftsmanship, and a client-centric approach, Church's presents an exceptional career opportunity. As a brand steeped in over a century of English heritage and renowned for its innovation and traditional excellence, Church's offers more than just a job; it’s an invitation to become part of a distinguished lineage. Acquired by the esteemed Prada Group in 1999, Church's continues to blend its rich history with forward-thinking vision, offering unique designs for both men and women that are the epitome of timeless elegance.

This role is pivotal in upholding the brand's esteemed reputation. You will serve as a Brand Ambassador, embodying and conveying the core philosophy and values of Church's to every client. Your mission will be to create extraordinary and memorable luxury customer experiences, placing the client at the absolute forefront of every interaction. This involves not only meeting their immediate needs and expectations but also cultivating meaningful relationships that foster lasting brand loyalty.

Key Advantages for Aspiring Professionals:

• Immerse Yourself in Luxury Heritage: Gain unparalleled insight into the world of high-end shoemaking, a tradition of excellence dating back to 1873. You'll be at the forefront of a brand celebrated for its royal patronage and its evolution under the guidance of the Prada Group.
• Cultivate Client Relationships: This role emphasizes the art of building and nurturing long-term relationships. You'll have the opportunity to develop your skills in personalized clienteling, understanding individual needs, and creating a bespoke luxury experience that encourages repeat business and advocacy.
• Drive Sales in a Prestigious Environment: You will be empowered to maximize both individual and team sales targets by providing exceptional service and leveraging cross-selling opportunities across departments. This is an environment that rewards ambition and a results-driven mindset.
• Develop a Deep Product and Fashion Acumen: Stay abreast of the latest fashion trends and competitor landscapes, while deepening your knowledge of Church's exquisite product categories. This role fosters continuous learning and a sophisticated understanding of the luxury market.
• Embrace an Omni-Channel Mindset: Be part of a modern retail approach that seamlessly integrates online and offline customer experiences, contributing to a holistic and engaging brand journey for clients.
• Contribute to a Positive and Inclusive Culture: Work within a collaborative team environment that values open communication, mutual support, and embraces diversity and inclusion, ensuring a consistently exceptional experience for both clients and colleagues.

Key Considerations for Your Career Path:

• Client-Centricity is Paramount: Success in this role hinges on your ability to consistently place the customer at the heart of every interaction. This means a proactive approach to service, a keen understanding of client needs, and the ability to execute the "client journey ceremony" with grace and precision.
• Embrace Data and Relationship Building: You will be expected to effectively utilize the Company CRM to capture customer data, enabling personalized follow-ups and the development of future opportunities. This requires a blend of interpersonal skills and an understanding of how data can enhance client relationships.
• Teamwork and Collaboration: While individual performance is crucial, the ability to be a strong team player, foster constructive communication, and contribute to a positive working atmosphere is equally important.
• Proactive Sales and Trend Awareness: Beyond service, a proactive engagement in cross-selling and a keen awareness of fashion trends and competitor activities are vital for maximizing sales potential and achieving targets.
• Attention to Detail and Brand Standards: Maintaining the impeccable presentation of the shop floor and visual displays, adhering to operational guidelines, and ensuring product security are fundamental responsibilities that reflect the brand's commitment to excellence.
• Resilience and Problem-Solving: The luxury retail environment demands resilience, self-motivation, and strong problem-solving skills, particularly when dealing with customer complaints or operational challenges.

If you possess a genuine passion for selling, a deep curiosity for luxury, fashion, art, and design, and are driven by the desire to create exceptional client experiences, this opportunity with Church's could be your ideal next step. It’s a chance to grow your career within a brand that honors its rich heritage while embracing the future of luxury retail.