Senior Customer Service Advisor reference: 0000074752

Barclays is seeking passionate individuals to join their team as Senior Customer Service Advisors, a role that offers a significant opportunity to impact customer experiences and advance your career in the financial sector.

This position is ideally suited for candidates with a background in customer-facing roles, including customer service, retail, or hospitality, who possess a knack for handling complex queries and a genuine desire to help others. As a Senior Customer Service Advisor, you will be a vital point of contact for Barclays' retail banking customers, providing expert guidance and support across various interactions.

Key Advantages for Candidates:

• Career Growth and Development: Barclays emphasizes this role as the start of a fulfilling career, not just a job. They offer comprehensive training and ongoing support to ensure your success and professional growth within the organization.
• Competitive Compensation and Benefits: A competitive starting salary of £27,500 is complemented by an excellent benefits package, including a pension plan, private medical insurance, life insurance, and income protection, providing significant financial security and peace of mind.
• Impactful Role: You will be instrumental in resolving complex customer needs, making a tangible difference in their banking journey. This involves providing personalized solutions and contributing to improved customer care processes.
• Collaborative Environment: Join a supportive and collaborative Customer Care team where teamwork is encouraged, and you'll have the opportunity to learn from and coach colleagues.
• Diverse Skill Development: The role involves handling multiple communication channels (chat, email, phone), resolving intricate customer issues, and contributing to process improvements, allowing you to hone a wide range of customer service and analytical skills.

Key Considerations for Candidates:

• Weekend Work: The role requires working five days a week, which will include some weekend shifts. Candidates should be prepared for this flexible scheduling.
• Handling Complexities: This position moves beyond routine inquiries to address more intricate customer needs and requests. A proactive and problem-solving mindset is essential.
• Contribution to Process Improvement: Beyond direct customer interaction, you will be expected to identify areas for enhancement in customer care processes, provide feedback, and potentially contribute to developing new procedures.
• Alignment with Barclays Values: Successful candidates will be expected to embody Barclays' core values of Respect, Integrity, Service, Excellence, and Stewardship, along with the Barclays Mindset of Empower, Challenge, and Drive.
• Potential Leadership Opportunities: While some roles may be individual contributor focused, others may involve leading and supervising a team. Those aspiring to leadership will need to demonstrate strong people management and developmental skills, adhering to the LEAD behaviours (Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others).

This Senior Customer Service Advisor position at Barclays offers a compelling opportunity for individuals looking to build a long-term career in a reputable financial institution. If you are a dedicated, empathetic, and customer-focused individual with a desire to excel, this role provides a strong foundation for professional advancement.