Customer Service Advisor reference: 0000080422

Embark on a Rewarding Career in Customer Service with Barclays

Are you passionate about making a positive impact on people's lives? Barclays is actively seeking dedicated individuals to join their team as Customer Service Advisors. This role offers a fantastic opportunity to leverage your existing customer-facing skills, whether gained in retail, hospitality, or previous customer service roles, and apply them in a dynamic and supportive environment.

As a Customer Service Advisor, you'll be the vital first point of contact for Barclays' retail banking customers, providing essential face-to-face guidance and support within branches and local hubs. This is more than just a job; it's a chance to build a meaningful career where your empathy and commitment to service excellence will be highly valued.

Key Advantages for Aspiring Candidates:

• Career Development: Barclays positions this role not just as a job, but as a stepping stone to a long-term career within the organization. They are invested in your growth and development.
• Comprehensive Benefits Package: Beyond a competitive starting salary of £26,500, you'll receive a robust core benefits package. This includes a pension plan, private medical insurance, life insurance, and income protection, offering significant financial and personal security.
• Full Training and Support: Barclays ensures you are well-equipped for success with comprehensive training programs and the backing of a collaborative team. You'll have all the resources needed to excel and advance.
• Meaningful Customer Interaction: The role emphasizes providing personalized support and resolving customer queries, allowing you to build strong relationships and make a tangible difference in people's banking experiences.
• Contribution to Digital Innovation: You'll play a role in enhancing Barclays' digital capabilities by identifying areas where current technology can be improved to better serve customers.
• Collaborative Environment: You'll work closely with various internal stakeholders, including sales, operations, and risk management teams, fostering a team-oriented approach to meeting client needs.

Key Considerations for Your Career Path:

• Work Schedule: The role involves working 5 days a week, which will include some weekend commitments.
• Proactive Problem-Solving: A core aspect of the role is providing resolutions for customer queries and issues, requiring efficient and effective problem-solving skills.
• Adaptability and Continuous Learning: The financial landscape is always evolving. Candidates should be prepared to continuously build their understanding of banking principles, operational processes, and regulatory requirements.
• Stakeholder Engagement: Success in this role will depend on your ability to build relationships with both customers and internal stakeholders to understand and address their needs effectively.
• Adherence to Values: As a Barclays colleague, you'll be expected to embody the company's core values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset of Empower, Challenge, and Drive.

What Barclays Looks for:

Whether you are an experienced customer service professional or looking to transition your skills from other customer-facing industries, Barclays values your dedication to helping people. They are seeking individuals who can offer specialist advice, manage their workload effectively, and contribute to the team's overall success. For those with leadership aspirations, there are opportunities to supervise and develop colleagues, guided by Barclays' LEAD behaviours: Listen and be authentic, Energise and inspire, Align across the enterprise, and Develop others.

This is an excellent opportunity for individuals who are proactive, customer-focused, and eager to grow within a reputable financial institution. If you're ready to make a difference and build a fulfilling career, consider applying for this Customer Service Advisor position at Barclays.