Specialist Customer Care Advisor - Inbound Telephony reference: 0000084490

Are you a customer service professional with a knack for problem-solving and a passion for supporting business clients? This Specialist Customer Care Advisor role offers a dynamic and rewarding opportunity to make a significant impact within a leading financial institution.

This position sits within either the Mandates or High Value team, presenting a chance to delve into the intricacies of business banking customer needs. You'll be instrumental in providing exceptional service, tackling complex cases, and crafting tailored solutions that ensure customer satisfaction and loyalty.

What to Expect in This Role:

• Fast-Paced Environment: These are primarily inbound telephony roles, demanding agility and the ability to manage and prioritize a varied workload. You'll be actively engaging with customers to achieve the best possible outcomes.
• Flexible Working Hours: The role operates between 8 am and 8 pm, Monday to Saturday, on a shift rotation basis. This offers a degree of flexibility for those who can adapt to varied schedules.
• Competitive Salary: The position offers an annual salary of £27,500, reflecting the importance of the role and the expertise required.
• Career Development: The job description highlights opportunities to develop and implement customer care procedures, identify areas for improvement, and even provide feedback and coaching to colleagues. This suggests a pathway for growth and leadership.
• Impactful Work: You'll be directly responsible for resolving complex customer needs, collaborating across departments, and contributing to the overall efficiency and effectiveness of customer care processes.
• Skill Enhancement: The role encourages continuous learning and development, including building awareness of industry trends and best practices.

Key Advantages for Aspiring Candidates:

• Specialist Expertise: Focus on either Mandates or High Value teams allows for the development of deep expertise in specific areas of business banking.
• Problem-Solving Focus: This role is ideal for individuals who thrive on resolving complex issues and enjoy finding creative, personalized solutions for customers.
• Customer-Centric Growth: The emphasis on a customer-centric approach will hone your ability to understand diverse business needs and provide exceptional support.
• Valuable Financial Services Experience: Previous experience in financial services, particularly banking, is highly valued, offering a strong foundation for career progression within the sector.
• Development of Critical Skills: You may be assessed on and further develop crucial skills such as risk and controls, strategic thinking, and digital literacy, all highly sought after in today's market.

Important Considerations for Your Career Path:

• Adaptability and Resilience: The description emphasizes the need for adaptability and resilience in a fast-moving, telephony-based environment.
• Time Management and Detail Orientation: Exceptional time management, diary management, and a sharp attention to detail are critical for success and managing multiple complex cases.
• Computer Literacy: Proficiency in navigating digital tools is essential for efficient task management and customer interaction.
• Handling Pressure: The ability to work under pressure while maintaining accuracy is a key requirement, especially in a fast-paced setting.
• Potential for Leadership: While not explicitly stated as a requirement for all positions, the description mentions potential leadership responsibilities, including supervising teams and guiding professional development. If leadership is a career goal, this role could be a stepping stone.

Based in Northampton, this Specialist Customer Care Advisor role is an excellent opportunity for motivated individuals looking to build a successful career in customer service within the financial sector. If you possess a strong work ethic, a commitment to excellence, and a desire to make a real difference for business clients, we encourage you to explore this exciting prospect.