Senior Customer Service Advisor reference: 0000081690

## Opportunity Review: Senior Customer Service Advisor at Barclays Are you a customer-centric professional with a passion for making a tangible difference? Barclays is seeking a **Senior Customer Service Advisor** to join their esteemed team, offering a compelling opportunity for individuals looking to advance their careers in a supportive and dynamic environment. This role is more than just a job; it's a pathway to a fulfilling career where your skills in complex query resolution and customer advocacy will be highly valued. ### Key Advantages for Your Career Path: * **Career Growth and Development:** Barclays clearly positions this role as the start of a **career**, not just a position. You'll receive **full training** and ongoing support, fostering your professional development within the banking sector. The emphasis on **identification of areas for improvement** and **feedback/coaching for colleagues** indicates a culture that encourages leadership potential and continuous learning. * **Impactful Customer Engagement:** As a Senior Customer Service Advisor, you will be the **"friendly face"** for retail banking customers, providing expertise and guidance on complex needs. This hands-on role allows you to directly **resolve customer issues** and ensure a **unique, personalized resolution** for each case, offering deep job satisfaction. * **Comprehensive Benefits Package:** Beyond a **competitive salary of £27,500**, Barclays offers a robust core benefits package. This includes essential provisions like a **pension plan**, **private medical insurance**, **life insurance**, and **income protection**, providing significant financial and personal security. * **Collaborative and Supportive Environment:** You'll be part of a **Customer Care team** and encouraged to **collaborate with teams across the bank**. The mention of a **"collaborative team"** and the emphasis on **"developing others"** (as part of the LEAD behaviours) suggests a workplace culture that values teamwork and mutual support. * **Skill Diversification:** The role involves handling a range of communication channels (chat, email, phone) and engaging with customers on various product and service inquiries. Furthermore, contributing to **customer care process improvements** and identifying **industry trends** will broaden your analytical and strategic skill set. * **Leadership Opportunities (Potential):** The "Analyst Expectations" section outlines potential for leadership responsibilities, including the possibility to **lead and supervise a team**. This presents a clear avenue for those aspiring to management roles, with defined leadership behaviours (Listen, Energise, Align, Develop) provided as a framework for success. ### Key Considerations for Aspiring Candidates: * **Flexibility in Working Hours:** The role requires working **5 days per week, including some weekends**. Candidates should assess their comfort level with this schedule to ensure it aligns with their personal commitments. * **Geographic Scope and Travel:** While based in **Sunderland**, the role involves **travel to other sites** including Durham, Houghton, Peterlee, Chester le Street, Washington, and Seaham. It's important to consider the commute and travel involved in this position. * **Handling Complex Queries:** This is a **Senior** role, implying an expectation to handle **more complex customer needs and requests**. Candidates should be confident in their ability to troubleshoot, problem-solve, and provide specialist advice. * **Adherence to Values and Mindset:** Barclays places significant importance on its **Values (Respect, Integrity, Service, Excellence, Stewardship)** and **Mindset (Empower, Challenge, Drive)**. Candidates should reflect on how their own professional ethos aligns with these principles. * **Risk Management and Controls:** A key aspect of the role involves the **development and implementation of customer care procedures and controls to mitigate risks**. Candidates with an understanding of, or a strong interest in, risk management and compliance within a financial services context will find this particularly relevant. In summary, the Senior Customer Service Advisor role at Barclays offers a structured and rewarding career path for individuals who excel in customer service, possess strong problem-solving skills, and are eager to contribute to a leading financial institution. If you are looking for an opportunity to grow, make a real impact, and be part of a supportive team, this position warrants your serious consideration.