Senior Debt & Revenue Protection Officer reference: R0076617

A Rewarding Field Role: Become a Field and Safety Officer with British Gas

Are you looking for a career that offers more than just a job? British Gas, a cornerstone of the UK's energy sector for over 200 years, is seeking dedicated individuals to join their mission of powering a greener, fairer future. This is an exceptional opportunity for those who want to make a tangible difference in their communities while advancing their career in a dynamic and evolving industry. As part of a larger family of brands committed to revolutionising how we power the planet, you'll be an integral part of a team that genuinely believes in creating positive change.

This role of Field and Safety Officer presents a unique blend of customer welfare, safety, and problem-solving. It's designed for individuals who are not only technically adept but also possess a strong sense of empathy and a commitment to ethical conduct. If you're passionate about sustainability and enjoy working autonomously while making a direct impact, this could be your next career move.

Key Advantages for Candidates:

• Purpose-Driven Work: Contribute directly to creating a greener, more energy-efficient future for the UK by addressing challenges related to energy affordability and preventing energy theft.
• Comprehensive Training and Development: British Gas is committed to your growth. You'll receive the necessary training to excel in your role, including identifying theft, assessing customer needs, and de-escalating challenging situations.
• Financial Rewards: The position offers a competitive salary of £33,818, enhanced by a quarterly bonus of up to 16% of your salary, reflecting your contribution and performance.
• Field-Based Autonomy: Enjoy the flexibility of a field-based role, working from home and out in the community. A company car or car allowance is provided, ensuring you have the resources to effectively perform your duties.
• Career Progression: As part of a large and diverse organization, there are ample opportunities for career advancement and the chance to explore different facets of the energy industry.
• Supportive Culture: British Gas emphasizes a "people place" culture, prioritizing employee well-being, flexibility, and support for diverse life circumstances. They are committed to inclusivity and celebrating differences.

Key Considerations for Your Career Path:

• Customer-Centric Approach: The core of this role involves interacting directly with customers, often in challenging circumstances. A high degree of empathy, excellent communication skills, and a genuine desire to help find sustainable solutions are paramount.
• Problem-Solving Skills: You will be expected to investigate, assess, and resolve complex issues related to customer welfare, safety, and energy abstraction. This requires a keen eye for detail and the ability to think critically.
• Technical Understanding: While not requiring an engineering degree, a foundational understanding of the energy industry, including supply licence conditions related to energy theft, will be beneficial. The ability to identify potential technical issues, such as metering problems, is also important.
• Resilience and Adaptability: Field-based roles can present unpredictable situations. The ability to remain calm under pressure, de-escalate conflict, and adapt to changing environments is crucial for success.
• Commitment to Safety and Ethics: Upholding the highest standards of customer safety and ethical conduct is a non-negotiable aspect of this role. You will be entrusted with significant responsibility in ensuring customer welfare.

If you are a motivated individual with a passion for service, a knack for problem-solving, and a desire to be part of a company that is actively shaping a sustainable future, this Field and Safety Officer position at British Gas offers a truly rewarding career path. It's an opportunity to grow professionally, contribute meaningfully, and truly find your purpose.