Senior Debt & Revenue Protection Officer reference: R0077003

This review provides an in-depth look at the Field and Safety Officer role at British Gas, offering valuable insights for potential candidates considering this opportunity. The role promises a unique blend of customer engagement, problem-solving, and a direct contribution to a sustainable energy future.

About the Opportunity:

This Field and Safety Officer position is a crucial component of British Gas's mission to support customers facing energy affordability challenges and to combat energy theft. It's an opportunity to be on the front lines, directly impacting customer welfare and safety while contributing to the company's ambitious Net Zero goals. The role goes beyond traditional energy supply, focusing on energy efficiency and the adoption of innovative technologies like heat pumps and EV chargers. This is a chance to be part of a larger narrative about revolutionizing how we power our planet and making a tangible difference in communities.

Key Advantages for Candidates:

• Meaningful Purpose and Impact: This role offers a strong sense of purpose, as you'll be directly assisting customers in vulnerable situations and playing a vital part in the transition to a greener energy system.
• Comprehensive Career Development: The company emphasizes "more than a career" and highlights a commitment to your growth. This suggests opportunities for learning, skill development, and potential advancement within a large, diverse organization.
• Financial Rewards: The advertised salary of £33,818, coupled with a quarterly bonus of up to 16% of salary, presents an attractive compensation package.
• Field-Based Flexibility: As a field-based role, you'll enjoy the autonomy of working from home and out in the field, with the provision of a company car or car allowance, offering practical benefits for daily work.
• Diverse Skill Development: You'll gain experience in a wide range of areas, including customer assessment, safety investigations, energy theft detection, financial guidance, and de-escalation techniques.
• Supportive Work Environment: The company strongly emphasizes a "people place" culture, prioritizing employee well-being, flexibility, and supporting the diverse realities of their staff.
• Leading the Energy Transition: By joining British Gas, you'll be part of a company actively leading the energy transition through innovative green products and intelligent energy solutions.

Key Considerations for Candidates:

• Customer Welfare Focus: A significant aspect of this role involves dealing with customers facing financial hardship and potentially engaging in energy theft. Strong empathy, communication, and problem-solving skills are paramount.
• Technical and Regulatory Understanding: While the description mentions an understanding of the energy industry from a technical and commercial perspective, candidates will need to familiarize themselves with relevant supply license conditions concerning energy theft.
• De-escalation and Challenging Situations: The role requires the ability to de-escalate challenging situations and make informed decisions regarding meter suitability, aligning with safety and regulatory guidance.
• Fact-Finding and Solution Presentation: You will be expected to thoroughly investigate circumstances, gather facts, and effectively present various solutions to customers, enabling them to make informed choices.
• Potential for Court Appearances: On occasion, you may be required to attend court for warrant applications, which is an important aspect to be aware of.
• On-Site Investigations: The role involves conducting on-site visits to assess customer circumstances, requiring comfort and professionalism in diverse residential and business settings.

In conclusion, this Field and Safety Officer position at British Gas offers a compelling opportunity for individuals seeking a career with purpose, impact, and significant professional development. It's particularly well-suited for those who are passionate about customer welfare, sustainability, and enjoy a dynamic, field-based role. A genuine interest in supporting customers through challenging times and a commitment to contributing to a greener energy future will be highly valued.