Senior Field Debt & Safety Officer

This review provides an in-depth look at the Field and Safety Officer position at British Gas, offering potential candidates a clear understanding of the role and its career advantages.

Opportunity Overview:

This role presents a unique opportunity to join a leading energy company that is actively driving the transition to a greener, fairer future. British Gas, as part of a larger family of brands, is committed to revolutionizing how we power the planet, moving beyond traditional energy provision to embrace innovative solutions like heat pumps, solar panels, and EV chargers. As a Field and Safety Officer, you will play a crucial role in ensuring customer welfare and safety, specifically addressing challenges related to energy affordability and theft. This position is ideal for individuals seeking a career with significant purpose, passion, and potential.

Key Advantages for Candidates:

• Meaningful Impact: You will be at the forefront of customer welfare, directly contributing to preventing energy theft and ensuring vulnerable customers receive appropriate support. This role allows you to make a tangible difference in people's lives and the wider community.
• Career Growth and Development: British Gas emphasizes personal growth and development. This position offers exposure to diverse aspects of the energy industry, from technical metering issues to customer service and regulatory compliance. The company's commitment to fostering individual journeys suggests ample opportunities for advancement.
• Comprehensive Benefits and Support: The organization understands that life extends beyond work. They offer a robust total rewards package designed to provide flexibility and support, encompassing financial, physical, and emotional well-being for you and your family. This includes a company car or car allowance.
• Dynamic and Innovative Environment: You will be part of a forward-thinking company actively involved in the energy transition. The emphasis on utilizing clever technology and developing smarter energy solutions makes this an exciting place to contribute.
• Inclusive Culture: British Gas champions a culture where individuality is celebrated and everyone belongs. They are committed to inclusivity and supporting the diverse realities of their employees, offering strong policies for carers and a focus on flexibility and well-being.
• Competitive Compensation: The role offers a competitive salary of £33,818 with the potential for a quarterly bonus of up to 16% of your salary, reflecting the value placed on this critical function.

Key Considerations for Candidates:

• Field-Based Responsibilities: This is a field-based role requiring regular on-site visits. Candidates must be comfortable working independently, managing their schedule, and traveling to various customer locations.
• Customer-Facing Role with Challenges: The position involves engaging with customers facing difficult circumstances, including debt and energy theft. Strong interpersonal skills, empathy, and the ability to de-escalate challenging situations are essential.
• Technical and Commercial Understanding: A foundational understanding of the energy industry, including technical aspects of metering and commercial implications of energy theft, is required. Familiarity with supply license conditions related to energy theft would be advantageous.
• Problem-Solving and Resolution Focus: The core of this role is to identify issues, investigate thoroughly, and find sustainable resolutions for customers, always prioritizing safety and appropriate support. This requires strong analytical and problem-solving abilities.
• Adherence to Policies and Procedures: As a representative of British Gas, candidates must consistently deliver empathetic, professional customer service while strictly adhering to brand standards, safety protocols, and environmental policies.

Career Path Guidance:

This Field and Safety Officer role is an excellent stepping stone for individuals looking to deepen their expertise in the energy sector, particularly in areas of customer welfare, safety, and regulatory compliance. It provides invaluable hands-on experience in navigating complex customer situations and understanding the commercial realities of energy provision. For those with aspirations in customer relationship management, field operations, safety management, or even energy policy, this position offers a solid foundation and a clear demonstration of your ability to handle responsibility and drive positive outcomes.

If you are motivated by purpose, value a supportive and inclusive work environment, and are ready to contribute to a sustainable energy future, this role at British Gas could be an exceptional fit for your career aspirations.