Senior Service Designer reference: 147739

Embark on a transformative career journey with Lloyds Banking Group as a Senior Service Designer. This 12-month fixed-term contract offers a unique opportunity to significantly impact the colleague and customer experience within the UK's leading digital bank.

With a competitive salary range of £76,194 - £89,640, this role is ideal for experienced service designers seeking to leverage their skills in a dynamic, customer-centric environment. The position is based in either Halifax, Leeds, or Manchester, with a hybrid working model that balances office collaboration with personal flexibility.

Key Advantages for Candidates:

• Strategic Impact: Play a pivotal role in defining and enhancing end-to-end experiences for both colleagues and customers during a period of ambitious digital transformation.
• Leadership Opportunity: Lead an Experience Design squad and drive the strategic vision for the Colleague Channels Platform, demonstrating your ability to influence and guide others.
• Collaborative Environment: Work within multidisciplinary agile teams, fostering strong collaborations with Product Owners, Customer Journey Managers, Researchers, and Engineers.
• Data-Driven Design: Ensure all decisions are informed by colleague, customer, and market insights, directly contributing to the delivery of valuable propositions and services.
• Skill Development: Opportunity to mentor and coach other team members, contributing to their growth and your own leadership capabilities.
• Industry Leader: Be part of Lloyds Banking Group, a major financial institution committed to innovation and shaping the future of banking in Britain.

Key Considerations for Your Career Path:

• Fixed-Term Contract: This role is a 12-month fixed-term contract, offering a focused period of high-impact work and valuable experience.
• Hybrid Working: The role requires a commitment to hybrid working, with at least two days per week, or 40% of your time, spent in the office.
• Agile Methodologies: A strong understanding and ability to work effectively within agile teams are crucial for success.
• Diverse Methodologies: Candidates are expected to have experience with a range of research and design methods, including Design Thinking, Customer Journey Mapping, Service Blueprinting, and more.
• Cross-Functional Collaboration: The ability to facilitate workshops, manage expectations, and incorporate multiple perspectives across various organizational boundaries is essential.
• Commitment to Diversity and Inclusion: Lloyds Banking Group is deeply committed to fostering an inclusive workplace. Candidates who are passionate about diversity and inclusion will find this a highly rewarding environment.

This Senior Service Designer position represents an excellent opportunity for seasoned professionals to make a tangible difference, grow their expertise, and contribute to the ongoing success of a leading financial institution. If you are driven by user-centric design and eager to lead impactful change, this role is for you.