Service Coordinator

This review offers a detailed look at the Service Co-ordinator position at Basinghall Clinic, designed to help prospective candidates make informed career decisions.

Service Co-ordinator - Basinghall Clinic: An Opportunity to Make a Difference

Basinghall Clinic, part of the globally recognized Bupa organization, is seeking a dedicated Service Co-ordinator. This permanent role, operating on a 40-hour week and offering a competitive salary of £29,300 plus excellent benefits, presents a significant opportunity for individuals passionate about contributing to the delivery of high-quality patient care.

What This Role Offers You:

• Meaningful Work: As a Service Co-ordinator, you will be integral to the smooth operation of secondary care services, including radiology. Your administrative expertise will directly support patient care, embodying Bupa's purpose of "making health happen."
• Professional Development: The role involves comprehensive administrative management, including clinic and radiology coordination, patient and consultant liaison, and ensuring prompt dispatch of critical results. This provides a robust platform to hone your organizational and communication skills.
• A Supportive Environment: You'll be the primary point of contact for front-of-house administrative queries, fostering a collaborative team dynamic. The position also emphasizes maintaining patient confidentiality, a cornerstone of ethical healthcare practice.
• Comprehensive Benefits Package: Bupa offers a substantial benefits package, including Bupa health insurance, an enhanced pension plan, life insurance, and an annual Health Services Bonus Scheme. Furthermore, support for travel costs through season ticket loans or the cycle2work scheme, alongside various online discounts, demonstrates a commitment to employee wellbeing.
• Focus on Wellbeing: Bupa's global wellbeing programme, Viva, encompasses mental, physical, financial, social, and environmental health, reflecting a holistic approach to employee care. They also champion flexible working and family-friendly benefits.
• Inclusive Culture: Bupa is committed to diversity and inclusion, encouraging individuals from all backgrounds to apply. They are a Level 2 Disability Confident Employer, ensuring fair opportunities and reasonable adjustments for disabled applicants.

Key Considerations for Aspiring Candidates:

• Direct Patient & Professional Interaction: The role demands excellent customer service skills and the ability to interact professionally and courteously with patients, visitors, and consultants. Experience in direct customer-facing roles is highly valued.
• High Standards of Accuracy and Efficiency: Success in this position requires strong organizational skills, a high attention to detail, and the capacity to manage multiple tasks under pressure. You will be responsible for ensuring administrative tasks are completed accurately and efficiently to meet clinic KPIs.
• Confidentiality and Escalation: A critical aspect of the role is maintaining patient confidentiality at all times and knowing when to escalate issues to the Administrative Operations Lead.
• Radiology Administration: Familiarity with administrative tasks within radiology, such as scheduling, report handling, and liaising with referrers and reporters, would be a significant advantage.
• Commitment to Bupa's Mission: Candidates should resonate with Bupa's purpose of helping people live longer, healthier, happier lives and making a better world. The emphasis on being brave, caring, and responsible aligns with the organization's core values.

The Service Co-ordinator role at Basinghall Clinic offers more than just a job; it's an opportunity to be part of a purpose-driven organization that prioritizes its people and its customers. If you possess strong administrative capabilities, a passion for service excellence, and a desire to contribute to a healthier future, this position could be an excellent next step in your career journey.