Service Delivery Analyst

Capita's Recruiting Partnering Project (RPP) is seeking a passionate and driven Service Delivery Analyst to join their dynamic team. This is an excellent opportunity for an IT professional looking to make a tangible impact on crucial recruitment operations for the British Army, a role that directly contributes to shaping the future of our nation's defense.

If you thrive on solving technical challenges and empowering colleagues through technology, this role offers a rewarding career path. As the first point of contact for IT inquiries, you'll be instrumental in ensuring seamless operations by providing essential first-line support. Your responsibilities will encompass a broad range of IT support functions, including troubleshooting, user account management, device support, and maintaining critical systems like SharePoint.

Advantages for Potential Candidates:

• Meaningful Impact: Directly contribute to the vital mission of transforming British Army recruitment, making the process more transparent and accessible for aspiring individuals.
• Diverse Technical Exposure: Gain hands-on experience with a variety of IT issues, from hardware and software to user accounts and Windows environments, providing a strong foundation for your IT career.
• Skill Development: This role is an ideal entry point or stepping stone for individuals looking to build their expertise in IT service delivery, with opportunities to learn and grow within a supportive environment.
• Hybrid Working: Enjoy a flexible work arrangement with 1-2 days per week in the Upavon office, offering a good work-life balance.
• Career Progression: Capita is committed to employee growth, providing opportunities to expand skills, explore new paths, and advance within the organization.
• Comprehensive Benefits Package: Benefit from a competitive salary, generous holiday entitlement, pension scheme, life assurance, cycle2work scheme, substantial paid parental leave, and a range of voluntary benefits designed to enhance your lifestyle.
• Inclusion and Diversity: Capita champions an inclusive and diverse workforce, actively encouraging applications from individuals of all backgrounds.

Key Considerations for Your Career Path:

• Proactive Problem-Solving: The core of this role involves diagnosing and resolving IT issues. Candidates who are naturally curious, enjoy critical thinking, and possess a proactive approach will excel.
• Communication is Key: Strong verbal and written communication skills are essential for effectively interacting with RPP staff, providing clear guidance, and documenting solutions.
• Technical Aptitude: A foundational understanding of Windows and the MS Office suite is required, along with a genuine enthusiasm for technology and a willingness to learn. Experience with remote desktop support and an awareness of ITIL principles would be advantageous.
• Security Clearance: Please note that eligibility for Security Clearance is a requirement for this position.
• Occasional Travel: While primarily office-based, there may be rare occasions requiring travel to other UK sites for IT equipment installations. This offers a unique opportunity for varied experiences.
• Customer-Centric Approach: Maintaining high standards of customer service is paramount. Candidates should be adept at keeping users informed and providing a positive support experience.

This Service Delivery Analyst role at Capita RPP presents a fantastic opportunity for individuals eager to contribute to a vital national service while building a robust IT career. If you are a motivated problem-solver with a passion for technology and a commitment to excellent service, we encourage you to explore this exciting prospect.