Service Operations Officer reference: JR6133958

Job Description Service Operations Officer Full-Time Hybrid / Derby 3 days on-site Why Rolls-Royce? An exciting opportunity has arisen to join the LRU (Line Replaceable Unit) Management team that sits within in Aftermarket Operations. The role is largely operational and is the interfacing team between our customer and vendor teams with a big focus on communication and balancing our customers’ requirements for operators who have taken the LRU management add on to their Total Care Agreement. As a Aftermarket Operations Officer you will be responsible for the monitoring of LRU orders ensuring that units are returned to the operators working with the vendor team through operational/supply issues to meet the customer requirements against their contracts and to avoid AOGs. You will be comfortable in a fast paced environment, working both on operational day to day issues and problem resolution in support of the Customer. An awareness of Business Improvement and Lean Process Management is desirable to help shape and influence the service delivery going forward. Whilst previous experience within aftermarket would be beneficial, if you are driven and eager to learn about a new area of the business, we would be keen to hear from you as a substantial element of the role can be trained. Responsibilities: Accountable of the delivery of LRU management service to the end customer Liaising with the vendor management team on key LRU supply issues and ensuring availability of materials from a range of sources to facilitate the repairs and replacements to in service engines. Communication of any logistics issues providing the voice of the customer to our external logistics provider and our internal logistics lead and the monitoring and rebalancing of stock in our logistics warehouses. Working with commercials to understand and resolve any contractual discrepancies from our standard process for working, help support any penalty discussions and liaise with the customer teams on any excluded service charges. Be a Champion for a specific subject area within the team, provide input to standard governance and lead improvement projects relevant to the area. Take the lead on behalf of the customer to resolve queries and issues to provide a high level of customer satisfaction. Why Rolls-Royce? Work with us and we’ll welcome you into a culture of caring and belonging where you can be yourself. We will listen first, embrace feedback and act with integrity. We will invest in your continuous learning and development, and make sure you have access to a wide breadth and depth of opportunities to grow your career and make a difference. We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts. Hybrid working is a way in which our people can balance their time between the office, home or another remote location. It a locally managed and flexed informal discretionary arrangement. As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, frequency will depend on business needs, nature of role, what works for the team and for the individual. Discover more on our GBS Service Portal about hybrid working. Who we’re looking for: Being a part of Rolls-Royce you’ll know we put safety first, do the right thing, keep it simple and make a difference. These principles form our behaviours. They are an essential component of our assessment process and are fundamental qualities that we seek for all roles. Having a clear sight of how to support our Customers is important as is the ability to work under pressure and tight timescales Experience in Service roles or Customer focused roles is advantageous Experience of Business Improvement and Lean Process Management or drive to obtain these skills during the role Whilst not essential, a technical understanding of parts and material would be an advantage as would operational, logistics or supply chain experience Join us & help Rolls-Royce and our Customers to become a high-performing, competitive, resilient business. Please be aware that the priority will be given to employees identified as being at high risk. The professional level and salary of the position will be dependent on the skills and experience of the successful candidate but is anticipated to be Staff Grade SNBG (7-10). It is advised that you inform your current manager of your application for this role. We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. Learn more about our global Inclusion Strategy Grade: SNBG (7-10) Job Category Service Operations Posting Date 11 Aug 2025; 00:08 Posting End Date 21 Aug 2025 Rolls-Royce pioneers cutting-edge technologies that deliver the cleanest, safest and most competitive solutions to our planet vital power needs.