Service desk analyst job in Stocksbridge

... This role is at the heart of providing a best-in-class customer service experience to all our customers. As a vital contributor to our market-leading proposition, you’ll play a key role in ensuring the satisfaction of our communication providers and delivering against critical performance measures. Your work will keep our customers’ passion for their business alive, as you proactively

Job Req ID: Posting Date: Function: Location: Salary: Why this role matters As our Service Desk Analyst, will be responsible for incident handling and request fulfilment on a secure national infrastructure. You will work collaboratively with internal teams and third party suppliers to ensure services are delivered within agreed time scales. Additionally, you'll utilise excellent communication sk

Job Title: Service Desk AnalystLocation: Portsmouth, Hampshire Compensation: Competitive Salary + Benefits + Overtime Role Type: Full time / Permanent Role ID: SF64813 At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Service Desk Analyst at our Lakeside Offices, Portsmouth, Hampshire site. The roleAs a Service Desk Analyst,

Job Title: Service Desk Shift AnalystLocation: Portsmouth, Hampshire + Hybrid Working ArrangementsCompensation: Competitive Salary + Benefits + OvertimeRole Type: Full time / PermanentRole ID: SF64814 At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Service Desk Shift Analyst at our Lakeside Offices, Portsmouth, Hampshire sit

... in the UK up to present date Your job in a nutshell: The Service Desk team work with Partner teams to deliver IT services for approximately 14000 users across multiple locations throughout the UK! The First Line Support Analyst’s role is to provide a single point of contact for customers’ incidents and enquiries, following documented processes to ensure tickets are logged, prioritise

... in the UK up to present date Your job in a nutshell: The Service Desk team work with Partner teams to deliver IT services for approximately 14000 users across multiple locations throughout the UK! The First Line Support Analyst’s role is to provide a single point of contact for customers’ incidents and enquiries, following documented processes to ensure tickets are logged, prioritise

... in the UK up to present date Your job in a nutshell: The Service Desk team work with Partner teams to deliver IT services for approximately 14000 users across multiple locations throughout the UK! The First Line Support Analyst’s role is to provide a single point of contact for customers’ incidents and enquiries, following documented processes to ensure tickets are logged, prioritise

... The role holder will be responsible for incident handling, Operator services and request fulfilment on a secure national agency contract. Working collaboratively with internal teams and third party suppliers to ensure services are delivered within agreed time scales. Additionally, excellent communication skills help build and maintain strong relationships with customer, suppliers and senior ma

Job Role We’re recruiting an IT Service Desk Team Leader to oversee NexSphere's 2nd and 3rd line support engineers, ensuring exceptional customer satisfaction and service delivery. You’ll be responsible for ensuring that all agents adhere to organisational standards, maintain courteous and professional conduct, and meet their targets related to SLAs, customer satisfaction, and problem manageme

... Bedford St) What You’ll Be Doing Manage and resolve incidents, service requests, and alerts from first contact to resolution or escalation. Provide technical guidance and mentoring to Service Desk colleagues. Troubleshoot and document technical issues, escalating when necessary. Monitor system alerts and perform daily checks to ensure operational continuity. Communicate effectively with co

... ideal candidates will work as part of a team to deliver against set service level agreements. Responsibilities will include: Ensuring the resolution of Service Desk incidents in accordance with established standards, policies, procedures, configuration guidelines and service level agreements Interfacing with the customer during the investigation/resolution of incidents Utilising applicati

... across multiple locations throughout the UK. The First Line Support Analyst’s role is to provide a single point of contact for customers’ incidents and enquiries, following documented processes to ensure tickets are logged, prioritised and routed correctly. The 1LS Agent will also be expected to provide Incident Resolution to support the First Time Fix Service Level Agreement as per docume

Join Barclays as an Analyst, Collateral Management & Valuation Services where you will be part of our team of 4 in Glasgow within the RMD (Risk Management & Disputes) function, in turn part of the wider CMVS (Collateral Management and Valuation Services) team. In this role, the team is primarily responsible for the Initial Margin disputes, a typical day will be investigating those disputes

Customer Service Adviser (First Line - Front Desk) - Fixed term Contract until 31st March 2026 Post No: 10120 Salary: Starting from £16,055.87 to £17,113.37 p.a. Grade: Grade 3 Hours: 22.5 hours per week - Wednesday to Friday 8:30am - 17:00pm Place of work: Worthing Town Hall Closing date: 17th August 2025 Interviews: TBC Adur and Worthing Councils place the customer at the very heart of their b

... and activities that influence and are influenced by the product or service, ensuring alignment with the broader strategy. Engage with partners to understand their perspectives, needs, processes, and constraints to facilitate effective and efficient business process changesAssist in defining success metrics and support mechanisms for supervising throughout the service life cycles.Facilitate the

... or via phone or email. To maintain the gold standard of Customer service for all support queries and always adhere to all service management principles. Troubleshooting network related issues around the hospital and collaborating with other teams to resolve the issue. Working closely with the 3rd line & Apps Support team when triaging tickets. To take ownership of user problems and be proa

... a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.Markets Operations Belfast Overview:Our Operations groups are core to the success of the Markets business. We support a wide range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interactio

... life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our cust