Customer Service Adviser (First Line - Front Desk)

Customer Service Adviser (First Line - Front Desk) - Fixed term Contract until 31st March 2026

Post No: 10120

Salary: Starting from £16,055.87 to £17,113.37 p.a.

Grade: Grade 3

Hours: 22.5 hours per week - Wednesday to Friday 8:30am - 17:00pm

Place of work: Worthing Town Hall

Closing date: 17th August 2025

Interviews: TBC

Adur and Worthing Councils place the customer at the very heart of their business and are committed to the communities we represent.

We are looking to recruit an enthusiastic, professional and confident individual who thrives on providing great customer service to work in our busy reception area.

In this role you will often be the first point of contact for our customers and will need to be able to make them feel welcome and listened to. You will need to provide customers with information about our wide ranging council service areas and other teams on site. This may be face to face, on the telephone and using our IT systems to resolve customer enquiries effectively.

Customers who contact us can be vulnerable, frustrated or distressed, so high levels of personal resilience and sophisticated communication skills are essential.

Previous customer service experience and knowledge of Council business would be useful, but training will be given. We are looking for a hardworking, adaptable adviser committed to ensuring excellent customer service, even when the council is unable to provide the resolution the customer desires.

Advisers are often approached for input when the Councils are looking to improve services, so the right applicant will be comfortable in actively assisting in continual service improvement work.

If this sounds like the role you have been looking for, we look forward to receiving your application form!

At Adur & Worthing, we are committed to supporting care leavers, in accordance with the Children (Leaving Care) Act 2000 and the Children and Social Work Act 2017. To that end, we operate a guaranteed interview scheme for anyone meeting the essential criteria of the role they are applying for. In order to be considered for this, you will need to be a care leaver under the age of 25 at the time of application. Please confirm that you are a care leaver in the "Showing how you meet the person specification and job description" section of the application form.

As a Disability Confident employer, we will ensure that a fair and proportionate number of applicants declaring a disability, that meet the essential criteria for this position, will be offered an interview.

Staff are our most important asset and we therefore have a benefit package which reflects our continuing commitment to our employees. This includes:

We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. Staff work in a supportive and safe environment, recognising their responsibility to value and respect each other’s contributions. Standards of conduct must be of the highest level to ensure that no-one is harassed, bullied or victimised. We offer a range of family friendly, inclusive employment policies, staff engagement forums and are keen to hear from applicants from a variety of different backgrounds.