Solutions Manager - Textile Care Repair

Primark Cares Solutions Manager (Textile Care & Repair): A Career Defining Opportunity in Sustainable Fashion

For ambitious professionals passionate about making a tangible impact in the fashion industry, the Primark Cares Solutions Manager role presents a compelling opportunity. This position is at the forefront of Primark's commitment to sustainability, specifically focusing on enhancing the durability of clothing and fostering customer engagement in textile care and repair initiatives. If you're looking to shape the future of retail and contribute to a more circular fashion economy, this role offers a unique platform for growth and influence.

What Makes This Role Exciting?

This is more than just a job; it's a chance to be an architect of change within a leading global retailer. Here's why it's a standout opportunity for your career:

• Strategic Impact: You'll be instrumental in delivering on a key public commitment: 'strengthening the durability of our clothing.' This involves developing and scaling innovative 'Love it for Longer' programs across international markets.
• Customer-Centric Innovation: The role emphasizes a service and education-led approach, directly impacting the customer experience. You'll have the autonomy to design strategies that resonate with consumers and influence their behaviour towards clothing longevity.
• Process Establishment and Evolution: As the Primark Cares team grows, you'll have the exciting prospect of establishing key processes and standards. This is an ideal environment for individuals who thrive on building frameworks and adapting to a dynamic, evolving landscape.
• Cross-Functional Collaboration: You'll collaborate with a diverse range of internal and external stakeholders, fostering strong networks and leveraging collective expertise. This broad exposure is invaluable for professional development.
• Data-Driven Decision Making: The role requires a strong analytical approach, from designing and analysing customer surveys to conducting social listening and developing customer personas. This focus on measuring impact will refine your strategic and analytical skills.
• Personal Growth and Development: Primark emphasizes a culture where people are valued. You'll be encouraged to bring your authentic self to work, supported by a team of diverse, passionate individuals. The company also offers opportunities for professional development and career advancement.

Key Considerations for Aspiring Candidates:

To thrive in this role and maximize your career trajectory, consider the following:

• Experience Foundation: A solid background of 5+ years in Product or Quality roles is essential. Experience within a fast-paced, global retail environment will be a significant advantage, providing you with the context to hit the ground running.
• Commercial Acumen and Innovation: A strong understanding of the product lifecycle and a proactive approach to driving innovation are crucial. This role demands individuals who can translate complex challenges into simple, commercially viable solutions.
• Passion for Sustainability: A genuine enthusiasm for sustainability and a drive to effect positive change within the fashion industry are paramount. This passion will fuel your initiatives and resonate with the company's core values.
• Interpersonal and Adaptability Skills: Excellent stakeholder management and interpersonal skills are vital for navigating diverse teams and external partners. The ability to learn quickly and adapt to changing environments will ensure your continued success.
• Understanding of Fashion Retail: While not strictly mandatory, a depth of knowledge in fashion retail and product is considered an asset, enabling you to quickly grasp nuances and contribute effectively.

Benefits and Culture:

Primark is committed to supporting its colleagues. Beyond the fulfilling nature of the role, you can expect:

• A competitive benefits package including healthcare, pension, and potential bonuses.
• Generous leave allowance (27 days plus bank holidays, with an option to buy more).
• Supportive work-life balance initiatives such as flexible working and early Friday finishes.
• A vibrant and inclusive culture where diversity is celebrated and everyone is encouraged to be themselves.

This Primark Cares Solutions Manager position is an excellent opportunity for individuals seeking to blend their professional expertise with a commitment to making a real difference. By joining Primark, you're not just advancing your career; you're becoming part of a movement that's reshaping the fashion industry for a more sustainable future.