Technical Practice Manager

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This opportunity presents a compelling role for seasoned technical leaders looking to make a significant impact within a globally recognized technology solutions distributor. The Technical Delivery Lead position is designed for individuals passionate about customer success, technical excellence, and driving innovation in managed IT services.

What's in it for You?

Candidates stepping into this role will find a dynamic environment rich with opportunities for professional and personal growth. Here are some key advantages:

• Leadership & Mentorship: You will have the chance to lead and mentor a team of skilled Level 2+ engineers, fostering a culture of accountability and continuous improvement. This is an excellent opportunity to hone your leadership skills and develop the next generation of IT talent.
• Customer Impact: The core of this role is delivering exceptional service to enterprise-grade customers. You'll be instrumental in building strong relationships, acting as a senior escalation point, and ensuring the highest levels of customer satisfaction.
• Technical Breadth & Depth: You'll oversee and manage support for a wide array of critical enterprise IT systems, including firewalls, storage, virtual machines, and cloud platforms. This provides a fantastic avenue to deepen your expertise across diverse and cutting-edge technologies.
• Strategic Contribution: This role isn't just about execution; it's about shaping the future. You'll collaborate with the services product team and technology vendors to design, develop, and deploy innovative service offerings, directly influencing the company's strategic direction.
• Career Development: TD SYNNEX is committed to employee growth. You'll have access to extensive training, certification programs, and leadership development initiatives designed to accelerate your career path.
• Global Reach, Inclusive Culture: As part of a global organization, you'll work with leading technology brands and diverse customers worldwide. TD SYNNEX fosters an inclusive culture that values every voice and promotes collaboration.

Key Considerations for Your Career Path

To thrive in this role and maximize its potential for your career, consider the following:

• Technical Proficiency: A strong, proven background in enterprise IT systems (firewalls, storage, virtualization, cloud platforms) is essential. Your ability to quickly grasp and manage complex technical challenges will be key.
• Leadership Experience: Demonstrating proven management experience, particularly with technical teams in IT services or infrastructure support, will be crucial for success. The ability to mentor, develop, and guide your team is paramount.
• Customer-Centricity: A genuine passion for customer success and a track record of delivering service excellence are non-negotiable. Your ability to build trust and foster long-term partnerships will be a defining factor.
• Strategic Thinking: The role requires a blend of operational oversight and strategic input. Candidates who can identify opportunities for innovation, improvement, and service enhancement will find this position particularly rewarding.
• Data & Analytical Skills: Proficiency with tools like Power BI and Excel for data analysis and reporting is required. This indicates a need for data-driven decision-making and performance monitoring.
• Vendor & Industry Acumen: While preferred, a strong understanding of the IT industry landscape, including channels, vendors, and competitive dynamics, will enable you to leverage vendor collaborations more effectively and contribute to strategic service development.

This position offers a significant opportunity for a driven technical leader to expand their horizons, contribute to a leading global technology company, and shape the future of IT services. If you are passionate about technology, customer success, and leadership, this role could be a pivotal step in your career journey.