Student Engagement & Experience Assistant

About the role

We are looking to appoint an enthusiastic flexible and committed Student Engagement and Experience Assistant to join our Student Life team.

This role serves as the front-line support for student-facing services, managing face-to-face and digital student enquiries, coordinating communication between students and central support services and maintaining accurate records to support the overall student experience. Key responsibilities include managing queries, scheduling appointments, monitoring student engagement and initiating interventions and referrals to relevant services as needed.

Educated to level 4 or equivalent work experience, you’ll have demonstrable experience of providing comprehensive administrative support to a function, including accurate record keeping, producing high quality documentation and excellent customer service, experience of managing competing priorities, using initiative and problem solving and experience of using Microsoft Office. 

Knowledge of student services in a higher education setting is desirable.

In addition to a competitive salary, the post offers a range of benefits including the opportunity to join a generous defined contribution pension scheme. 

In return for your dedication, we have a competitive benefits package available

Main Responsibilities 

1. Act as the first point of contact for students accessing services through the 'student front door', handling queries, providing information and performing triage to direct students to appropriate services or appointments.

2. Provide comprehensive administrative support to all teams within the student services department, including managing records, preparing reports, and assisting with various administrative tasks to ensure smooth operation. 

3. Track and monitor student engagement with their studies using data and feedback to identify students who may need additional support or intervention, including engagement monitoring for Student Route visa holders. 

4. Trigger appropriate interventions for students based on engagement monitoring and refer students to relevant services or academic mentors within the Schools for further support and guidance as needed. 

5. Facilitate effective communication between students, academic mentors, and support services, ensuring that students receive timely and accurate information and that all interactions are documented and followed up appropriately.

Contact For Informal Discussion

For an informal discussion about the role, contact Kirstie Brookes, Student Engagement and Experience Manager at kirstie.brookes@staffs.ac.uk

Closing Date: 02 Apr 2025

Department: Professional Support

Salary: £23,700 to £26,444 Per Annum Permanent Full Time