Student Support Officer, University of Sunderland

Are you enthusiastic about contributing to a forward-thinking higher education institution? Is your passion for student success at the core of your professional drive? At the University of Sunderland in London (UoSiL), we are dedicated to prioritising student experience, customer service, academic quality, value for money, and continuous improvement. And now we have an exciting opportunity to join us as Student Support Officer. We have four full-time vacancies available: three permanent positions and one fixed-term contract (maternity cover) until 5 February 2027.

ABOUT US 

The University of Sunderland in London, based at Canary Wharf, boasts a vibrant and diverse community of staff and students. We consider ourselves as an innovative satellite campus and are constantly evolving and have exciting plans for 2026 and beyond!

We are currently piloting a four-day working week which allows our colleagues to work 32 hours over 4 days week with no reduction in pay. The pilot is part of our ongoing efforts to create a positive and inclusive workplace that promotes work-life balance and allows our colleagues to thrive professionally and personally whilst maintaining our commitment to delivering high-quality service to all our students.

In addition, we have moved to a modern campus building, offering a bright and spacious learning and working environment.

ABOUT THE TEAM

You’ll be joining a collaborative and passionate Student Support Team that works at the heart of our student community. We pride ourselves on being welcoming, responsive, and solution-focused, always striving to deliver outstanding service. Our team works closely together, sharing knowledge and ideas to continuously improve the support we offer. We partner with colleagues across the University to ensure students feel fully supported and connected, creating a culture where innovation and feedback drive everything we do.

ABOUT THE ROLE

As a Student Support Officer, you will play a vital part in shaping an exceptional student experience at the University of Sunderland in London. This is a dynamic, student-facing role where no two days are the same. You’ll be the first point of contact for students, providing accurate advice, guidance, and practical support that helps them thrive throughout their academic journey. From resolving enquiries and supporting attendance to planning and delivering engaging events, you’ll take ownership of creating positive outcomes for our students. This role is all about being proactive, approachable, and committed to getting things right the first time, ensuring every interaction reflects our values of care, inclusivity, and excellence.

ABOUT YOU

You are someone who genuinely cares about helping others and understands the importance of creating a positive student experience. With strong communication skills and a natural ability to listen and empathise, you can tailor your approach to meet individual needs. You thrive in a busy, customer-focused environment and take pride in delivering accurate, timely advice and solutions. Your organisational skills and attention to detail mean you can manage multiple priorities while maintaining a calm and professional approach. Most importantly, you bring positivity, and a collaborative spirit, always ready to work with colleagues and students to make a real difference.

WE OFFER

The opportunity to join a pilot of a pioneering 4-day-week (32 hours over 4 days)Excellent Defined Contribution Pension with additional benefits of life cover and income protectionGenerous annual leave and Christmas closure days on top of Bank HolidaysSeason Ticket LoanAccess to MyLifestyle benefit platform with plentiful of discounts and offersCycle to Work and Electric Car Salary Sacrifice schemesEnhanced maternity and paternity policiesOur commitment to training and developmentOur location in Canary Wharf with easy accessWe are accredited Living Wage Employer

Please note that in order to provide quality support to our students at all times, our professional staff work fully from the office.

If you are ready to seize this exciting opportunity and want to learn more, review the attached Role Profile. To apply, register on our e-recruitment platform and complete the application form.

If you would like to have an informal conversation about the role, please contact Nicholas Grimbas, Student Engagement and Relations Manager via email  [email protected]

Internal candidates already considered through the internal process for this role do not need to apply

Closing Date:   Midnight, 22 December 2025

Please note that due to the University’s Christmas closure, candidates should expect to hear the outcome of their application by 12 January 2026.

Interviews expected to be held: week commencing 19 January 2026

Please note we reserve the right to close the vacancy earlier should we have a sufficient response.

Closing Date: 22 Dec 2025

Team: Professional Support

Salary: £32,911 to £37,282 per annum