Student Administration Officer

Are you enthusiastic about contributing to a forward-thinking higher education institution? Is your passion for student success at the core of your professional drive? At the University of Sunderland in London (UoSiL), we are dedicated to prioritising student experience, customer service, academic quality, value for money, and continuous improvement. And now we have an exciting opportunity to join us as a Student Administration Officer!

ABOUT US 

The University of Sunderland in London, based at Canary Wharf, boasts a vibrant and diverse community of staff and students. We consider ourselves as an innovative satellite campus and are constantly evolving and have exciting plans for 2026 and beyond!

We are currently piloting a four-day working week which allows our colleagues to work 32 hours over 4 days week with no reduction in pay. The pilot is part of our ongoing efforts to create a positive and inclusive workplace that promotes work-life balance and allows our colleagues to thrive professionally and personally whilst maintaining our commitment to delivering high-quality service to all our students.

In addition, we have moved to a modern campus building, offering a bright and spacious learning and working environment.

ABOUT THE TEAM

Our Student Administration team is at the heart of the student experience at the University of Sunderland in London. We work collaboratively to ensure every student’s journey from enrolment through to graduation is smooth, efficient, and supported by exceptional customer service. The team thrives on accuracy, attention to detail, and a shared commitment to delivering processes that make a real difference to students and staff alike. You’ll be joining a friendly, professional group that values innovation, teamwork, and continuous improvement, all while maintaining the highest standards of compliance and service delivery.

ABOUT THE ROLE

As a Student Administration Officer, you will play a key role in managing and developing core administrative processes that underpin the student lifecycle. From maintaining accurate records and supporting enrolment to administering assessments and results, your work will directly impact the quality of the student experience. You’ll use systems such as SITS, E-Vision, and Canvas to deliver efficient services, respond to complex queries, and provide clear guidance to students and staff. This is a dynamic role where no two days are the same and you will  balance routine tasks with problem-solving, contribute to service improvements, and ensure compliance with University policies and statutory requirements.

ABOUT YOU

You’ll bring proven experience in administration and a strong customer-focused approach, ideally gained in a busy, multi-stakeholder environment. Highly organised and detail-oriented, you can manage competing priorities without compromising on quality. Your interpersonal skills will enable you to build productive relationships with colleagues and students, while your IT proficiency, particularly in Microsoft Office will support your ability to work efficiently. If you have experience in higher education or with systems like SITS and VLE platforms, that’s a bonus, but what matters most is your commitment to delivering an excellent student experience and your willingness to learn and adapt. If you’re proactive, resilient, and passionate about supporting others, we would love to hear from you.

 WE OFFER

The opportunity to join a pilot of a pioneering 4-day-week (32 hours over 4 days)Excellent Defined Contribution Pension with additional benefits of life cover and income protectionGenerous annual leave and Christmas closure days on top of Bank HolidaysSeason Ticket LoanAccess to MyLifestyle benefit platform with plentiful of discounts and offersCycle to Work and Electric Car Salary Sacrifice schemesEnhanced maternity and paternity policiesOur commitment to training and developmentOur location in Canary Wharf with easy accessWe are accredited Living Wage Employer

Please note that in order to provide quality support to our students at all times, our professional staff work fully from the office.

If you are ready to seize this exciting opportunity and want to learn more, review the attached Role Profile. To apply, register on our e-recruitment platform and complete the application form.

If you would like to have an informal conversation about the role, please contact Keith Dickinson, Student Administration Manager via email: [email protected]

Internal candidates already considered through the internal process for this role do not need to apply.

Closing Date:   Midnight, 04 January 2026

Selection Process

1st Stage: Assessment Centre expected to be held in our London offices on 27 January 2026

2nd Stage: If successful after the assessment centre you will be invited to a interview with panel which is expected to be held on 29 January 2026.

Please note we reserve the right to close the vacancy earlier should we have a sufficient response.

Closing Date: 04 Jan 2026

Team: Professional Support

Salary: £32,911 to £37,282 per annum