Visitor Services Associate

Please note: This advert is for the Visitor Services Associate vacancy for external candidates.

Are you enthusiastic about contributing to a forward-thinking higher education institution? Is your passion for student success at the core of your professional drive? At the University of Sunderland in London (UoSiL), we are dedicated to prioritising student experience, customer service, academic quality, value for money, and continuous improvement. And now we have an exciting opportunity to join us as Visitor Services Associate. 

ABOUT US 

The University of Sunderland in London, based at Canary Wharf, boasts a vibrant and diverse community of staff and students. We consider ourselves as an innovative satellite campus and are constantly evolving and have exciting plans for 2026 and beyond!

We are currently piloting a four-day working week which allows our colleagues to work 32 hours over 4 days week with no reduction in pay. The pilot is part of our ongoing efforts to create a positive and inclusive workplace that promotes work-life balance and allows our colleagues to thrive professionally and personally whilst maintaining our commitment to delivering high-quality service to all our students.

In addition, we have moved to a modern campus building, offering a bright and spacious learning and working environment.

ABOUT THE TEAM

You’ll be joining a collaborative and passionate Student Support Team that works at the heart of our student community. We pride ourselves on being welcoming, responsive, and solution-focused, always striving to deliver outstanding service. Our team works closely together, sharing knowledge and ideas to continuously improve the support we offer. We partner with colleagues across the University to ensure students feel fully supported and connected, creating a culture where innovation and feedback drive everything we do.

ABOUT THE ROLE

As a Visitor Services Associate, you will be the welcoming face of our campus, creating a positive first impression for everyone who walks through our doors; students, staff, and guests alike. This is a dynamic, student-facing role where you’ll provide accurate information, helpful guidance, and a professional meet-and-greet service that reflects our commitment to excellence. From managing visitor flow and maintaining a safe, organised reception area to supporting building access and assisting with events, you’ll play a key part in ensuring our campus runs smoothly. Every interaction matters, and you’ll take pride in delivering a service that is proactive, approachable, and always student-centred.

ABOUT YOU

You will thrive in a busy, customer-focused environment and understand the importance of creating a welcoming experience. With strong communication skills and a calm, professional approach, you can handle queries confidently and resolve issues effectively even under pressure. You’re organised, reliable, and detail-oriented, with the ability to manage records accurately and follow procedures to maintain security and compliance. Most importantly, you bring positivity, and a genuine commitment to excellent service, working collaboratively with colleagues to make every visitor feel valued and supported.

WE OFFER

The opportunity to join a pilot of a pioneering 4-day-week (32 hours over 4 days)Excellent Defined Contribution Pension with additional benefits of life cover and income protectionGenerous annual leave and Christmas closure days on top of Bank HolidaysSeason Ticket LoanAccess to MyLifestyle benefit platform with plentiful of discounts and offersCycle to Work and Electric Car Salary Sacrifice schemesEnhanced maternity and paternity policiesOur commitment to training and developmentOur location in Canary Wharf with easy accessWe are accredited Living Wage Employer

Please note that in order to provide quality support to our students at all times, our professional staff work fully from the office.

If you are ready to seize this exciting opportunity and want to learn more, review the attached Role Profile. To apply, register on our e-recruitment platform and complete the application form.

If you would like to have an informal conversation about the role, please contact Nicholas Grimbas, Student Engagement and Relations Manager via email  [email protected]

Internal candidates already considered through the internal process for this role do not need to apply

Closing Date:   Midnight, 22 December 2025

Interviews expected to be held: week commencing 19 January 2026

Please note that due to the University’s Christmas closure, candidates should expect to hear the outcome of their application by 12 January 2026.

Please note we reserve the right to close the vacancy earlier should we have a sufficient response.

Closing Date: 22 Dec 2025

Team: Professional Support

Salary: £27,549 to £32,031 per annum