Technical Readiness Leader

Unlock Your Potential as a Technical Readiness Leader at Capita Public Service

Capita Public Service is actively seeking a highly experienced and strategic Technical Readiness Leader to play a pivotal role in a significant transformation program for a key client. This is a senior leadership opportunity for individuals with a proven track record in delivering complex, integrated technical solutions. If you are a seasoned Programme Manager or Programme Director with a passion for shaping the future of service delivery, this role presents a compelling opportunity to lead a high-impact initiative.

The core of this role involves spearheading the technical implementation for a strategic program focused on insourcing and operating back-office departments. You will be the principal technical authority, guiding the deployment of a multi-channel contact centre, correspondence services, a data warehouse, and advanced automation/AI capabilities, all integrated with a newly implemented ERP platform.

What Makes This Opportunity Stand Out?

• Strategic Impact: Lead a transformative program that will fundamentally reshape how services are delivered, offering a chance to make a tangible difference.
• Senior Technical Authority: As the most senior technical leader on this program, you will have significant influence and ownership over the technical direction and success.
• End-to-End Responsibility: Oversee the entire technical lifecycle, from solution development and testing through to cutover and ongoing support, ensuring high-quality design and infosec compliance.
• Client-Facing Leadership: This role demands strong client relationship management and the ability to effectively communicate complex technical concepts to diverse stakeholders.
• Team Leadership: You will have the opportunity to mentor and manage technical teams, fostering a culture of continuous improvement.
• Home-Based Flexibility: Enjoy the benefits of a home-based position, offering a greater work-life balance.
• Attractive Compensation & Benefits: A competitive salary of up to £94,000, coupled with a comprehensive benefits package, including generous holiday entitlement, pension scheme, life assurance, and extensive parental leave.
• Career Growth at Capita: Capita is committed to your professional development, offering opportunities to expand your skills, explore new career paths, and advance within a large, diverse organization.

Key Considerations for Aspiring Candidates:

• Extensive Technical Delivery Experience: A strong portfolio showcasing successful delivery of complex technical solutions in client-facing environments is essential.
• ERP Implementation Expertise: Experience with global technical partners and, ideally, Oracle Fusion ERP implementations will be highly advantageous.
• Shared Services & Contact Centre Background: Familiarity with contact centre operations and shared service environments will provide a significant edge in understanding the program's context.
• Exceptional Stakeholder Management: Proven ability in negotiation and consensus-building, with a knack for presenting technical information clearly to non-technical audiences.
• Strategic Vision: The ability to think holistically about the technical implications of business objectives and translate them into actionable implementation plans.

This Technical Readiness Leader role at Capita Public Service offers a challenging yet rewarding path for ambitious technical leaders. It's an opportunity to leverage your expertise in a high-profile program, drive innovation, and contribute to a more efficient and effective public service delivery landscape. If you are ready to embrace this significant leadership challenge and shape the future of a critical client program, we encourage you to explore this exciting career prospect.