Customer Team Leader reference: 1059710

Customer Team Leader Opportunity at Co-op: Bankton Retail Centre, Livingston

For aspiring leaders looking to make a tangible impact within a community-focused organization, this Customer Team Leader role at the Co-op's Bankton Retail Centre in Livingston presents a compelling career opportunity. This position is ideal for individuals who thrive in a dynamic retail environment and are eager to develop their leadership skills while providing exceptional customer service.

Advantages for Aspiring Candidates:

• Career Growth and Development: Co-op is committed to your professional journey, offering full, paid training and dedicated support to help you advance your career. This role is a stepping stone for those looking to move into management.
• Comprehensive Benefits Package: Beyond competitive pay of £13.99 per hour, you'll benefit from an impressive array of perks, including a generous 36 days of holiday (pro-rata), a pension scheme with up to 10% employer contributions, and access to virtual healthcare services for you and your family.
• Employee Well-being Focus: Co-op demonstrates a strong commitment to its colleagues' well-being, providing support for physical, mental, and financial health. They also offer market-leading policies to assist through significant life events.
• Generous Staff Discount: Enjoy a substantial 30% discount on all Co-op products in-store, plus additional discounts on other brands, adding significant value to your compensation.
• Meaningful Work: As a Customer Team Leader, you'll be instrumental in fostering a friendly and inclusive team environment, directly contributing to the community and ensuring a positive shopping experience for customers.
• Flexible Working Arrangements: While this is a part-time role of 24 hours per week with potential for overtime, the varied shifts (including early mornings, afternoons, late evenings, and weekends) offer flexibility to accommodate different lifestyles. Rotas are shared three weeks in advance and accessible via mobile.
• Modern Application Process: The ability to apply using your mobile device without a CV streamlines the initial application process, making it accessible and convenient.

Key Considerations for Your Career Path:

• Leadership Responsibilities: This role requires you to actively coach and supervise Customer Team Members, deputise for the Store Manager, and take ownership of managing the store. A proactive and responsible approach is essential.
• Customer-Centric Approach: A genuine care for customer needs and the ability to deliver friendly, helpful, and thoughtful service are paramount. You'll be the face of the Co-op for many customers.
• Adaptability and Problem-Solving: The role involves a wide range of tasks, from restocking shelves to handling spillages and managing diligence checks. Strong organizational and problem-solving skills are crucial for success.
• Age Requirement: Please note that applicants must be aged 18 or over due to the need to authorise age-related sales.
• Shift Flexibility: While the shifts are varied, understanding and being able to accommodate early mornings, late evenings, and weekends will be a key aspect of the role. Discussion of specific patterns will occur at the interview stage.
• Commitment to Values: Co-op has a long-standing commitment to fairness and community. Candidates who align with these values will find this a particularly rewarding environment.

This Customer Team Leader position offers a fantastic opportunity for individuals to develop their leadership capabilities, contribute to their local community, and enjoy a supportive and rewarding work environment. If you are a motivated individual with a passion for customer service and a desire to grow within a reputable organization, this role warrants your serious consideration.