Technical Services Operations Manager

Job Review: Technical Services Operations Manager - Faculty of Education, Health and Human Sciences

The University of Greenwich's Faculty of Education, Health and Human Sciences presents a compelling opportunity for an experienced Technical Services Operations Manager to join their vibrant and forward-thinking team. This role is pivotal in supporting the Faculty's commitment to delivering exceptional professional education and training across a diverse range of health, education, and social care professions.

For candidates seeking to advance their careers in a dynamic academic environment, this position offers significant advantages:

• Leadership and Impact: This is a key leadership role where you will directly manage and develop a growing Clinical Skills and Simulation Team. Your strategic vision and operational oversight will ensure the seamless delivery of cutting-edge technical services supporting simulation and technology-enhanced learning across multiple campuses.
• Investment in Innovation: The University has made substantial investments in state-of-the-art facilities, including the Greenwich Learning and Simulation Centre (GLASC) and the Critical Care Unit (CCU). This means you will be working with and managing advanced simulated practice learning environments, providing a stimulating and modern working environment.
• Cross-Campus Collaboration: The role demands coordination across Avery Hill, Medway, and Greenwich campuses. This presents an excellent opportunity to develop your skills in managing multi-site operations and fostering strong working relationships across different locations.
• Strategic Alignment: You will work closely with the Head of Faculty Technical Learning, ensuring that technical services are not only efficient and compliant but also directly contribute to the Faculty and University's strategic priorities. This offers a chance to influence and shape the future of technical support within a leading academic institution.
• Service Improvement and Innovation: A core aspect of this role is driving continuous improvement. You will have the autonomy to review processes, leverage data, and implement innovative solutions to enhance efficiency, resilience, and user experience, directly impacting the learning and research environments.
• Career Development: The University is committed to its people and offers a strong emphasis on development. This role provides a platform to hone your leadership, operational management, and strategic planning skills. Experience in simulation-based education, digital learning infrastructure, or AV/IT management will be highly valued and can be further developed.
• Attractive Benefits: Beyond the professional challenges, the University offers a competitive salary range, an excellent pension scheme, generous holiday entitlement, and flexible working options, including hybrid working. This demonstrates a commitment to work-life balance and employee well-being.

When considering this opportunity, potential candidates should reflect on the following key aspects:

• Experience Requirements: The role demands substantial experience in managing technical or operational services within a large, multi-site, or complex organisation. Strong leadership, strategic planning, and budget management skills are essential.
• Adaptability and Collaboration: The ability to coordinate teams, systems, and facilities effectively across different campuses and to build strong connections with other technical support teams is crucial for integrated service delivery.
• Commitment to Values: The University prioritises being Inclusive, Collaborative, and Impactful. Candidates should align with these values and demonstrate a commitment to equality, diversity, and inclusion.
• Application Process: It is important to note that CVs and personal statements will not be considered at the initial application stage. The supporting statement is a critical component of your application, so dedicating time to crafting a compelling response is advised.
• Visa Sponsorship: Please be aware that this role does not meet the criteria for sponsorship under the UK Government's Points Based System for a Skilled Worker Route application.

This role represents an excellent step for an ambitious operations manager looking to make a significant contribution to a leading Faculty of Education, Health and Human Sciences. With a clear focus on innovation, collaboration, and professional development, it offers a rewarding career path within a supportive and forward-thinking university.