Training Operations Support – TD SYNNEX Academy

Support Learning. Drive Accuracy. Deliver Excellence. At TD SYNNEX, we’re looking for a detail‑driven Training Operations Executive to join our Education Services team and play a key role in delivering an exceptional customer and supplier experience. This isn’t just administration — it about making learning happen. You’ll be coordinating the resources, processes, and relationships that ensure every training course runs smoothly, professionally, and with precision. You will provide an excellent customer and supplier experience through the administration, coordination, and management of all resources required for the successful delivery of training courses. We’re not here to sell you a job. We’re here to invite you into a culture that values curiosity, celebrates diverse perspectives, and believes that great leadership starts with listening. If you’re passionate about organisation, customer experience, and delivering seamless operational support, this is your opportunity to make a meaningful impact. Why You’ll Love Working Here Here a list of some of our perks — but what truly sets us apart is the way we work together. We’re big on trust, transparency, and making space for moments that matter: Hybrid working Private healthcare, matched pension, enhanced parental & family leave “Moments that matter” paid time off (yes, even for your pet birthday) Four Business Resource Groups supporting inclusion and belonging Clear progression paths and benchmarked salaries Sustainability commitment — including a 19.2% year‑on‑year reduction in UK office energy usage A culture that values every voice and celebrates diverse perspectives Our values aren’t just words — they guide how we show up every day: Own it Grow and Win Dare to Go Do the Right Thing We’re proud to be a Disability Confident employer and welcome applicants from all backgrounds. If you need adjustments during the recruitment process, just ask. What You’ll Be Doing You will be the primary interface for students and suppliers, ensuring a seamless and professional training delivery experience. In this role, you will: Act as the main point of contact for all order‑related enquiries within the education business Communicate with customers regarding the status of their course bookings and orders Create and maintain course schedules for Academy vendors on Salesforce and relevant vendor portals Coordinate, book, and confirm all course resources — trainers, courseware, labs, catering, and more Request and distribute purchase orders for resold courses Manage student registrations on vendor portals to ensure courses are vendor‑recognised Monitor order progress, investigate issues, and make decisions within defined processes Escalate exceptions or urgent situations where necessary Review vendor invoices and submit for timely payment via Accounts Payable Ensure all costs and revenue are accurately recorded in Salesforce for month‑end reconciliation Manage vendor class requirements such as sign‑in sheets, reporting, and compliance documentation What You’ll Bring We’re not looking for perfection — we’re looking for passion, precision, and a commitment to excellence. Strong attention to detail Process‑driven and results‑orientated approach Customer‑focused mindset with excellent relationship‑building skills Exceptional organisational and time‑management abilities Confidence working with numbers and handling data Excellent communication skills Experience with SAP R3 and Salesforce (advantageous) Competent user of Microsoft Word, Excel, and Outlook If you’re excited by the idea of supporting training operations while contributing to a team built on trust and collaboration, we’d love to hear from you. #LI-CG1 Key Skills Communication, Order Management, Organizing, Salesforce (Software), Time Management At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact. What In It For You? Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don’t meet every single requirement? Apply anyway. At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for! At TD SYNNEX (NYSE: SNX), we’re proud to share an unwavering passion for bringing compelling technology products, services and solutions to the world. We’re an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities. With diverse backgrounds, expertise and experiences, our co-workers make us who we are. When we seek to understand one another and recognize the power of the individual, we demonstrate respect and dignity; we learn, evolve and unlock potential to achieve outstanding results for our customers and win together. This broad perspective is integral to our commitment to diversity, equity and inclusion. To learn more, visit www.TDSYNNEX.com or follow us on Twitter, LinkedIn, and Facebook