Travel Advisor

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East Midlands Railway (EMR) is seeking a dedicated Travel Advisor for their St Pancras Travel Centre, offering a unique opportunity to join a highly-accredited and customer-centric organization. EMR prides itself on its "One Team" culture, valuing safety, customer satisfaction, and sustainability. This role, while a fixed-term contract until January 6th, 2027, provides a significant chance to gain valuable experience within a dynamic railway environment.

If you are passionate about delivering exceptional customer service and thrive in a fast-paced setting, this role could be an excellent step in your career. EMR's commitment to employee development is evident in their nine-time Top Employer accreditation and Gold accreditation for Inclusive Employers Standards.

Advantages for Potential Candidates:

• Career Development & Training: EMR offers comprehensive retail training in a classroom setting, followed by a mentorship period. This ensures you'll be well-equipped to handle all aspects of the role, even if you don't have prior retail or ticketing experience.
• Valuable Customer Service Experience: This position places you at the forefront of customer interaction, serving as the primary point of contact for a wide range of travel queries. This will hone your communication, problem-solving, and interpersonal skills, which are transferable to numerous career paths.
• Structured Compensation & Benefits: The role offers a competitive salary with incremental increases over three years, along with a 10% unsocial allowance and a London allowance. EMR also provides a defined benefit pension scheme, substantial travel discounts for personal use and for friends and family, demonstrating a commitment to employee well-being.
• Commitment to Diversity & Inclusion: EMR actively promotes diversity and encourages applications from all backgrounds, particularly aiming to increase representation from female and ethnic minority groups. This inclusive environment fosters a sense of belonging and provides equal opportunities.
• Impactful Role: You will play a crucial part in ensuring customers have a positive and seamless travel experience. Your expertise and friendly demeanor will directly contribute to customer satisfaction and the overall reputation of East Midlands Railway.

Key Considerations for Your Career Path:

• Shift Work & Flexibility: The role involves shift work, including early mornings (as early as 5 am) and late evenings (up to 10:45 pm), as well as weekends. Candidates must be flexible and prepared to work a rota to cover operational needs. This presents an opportunity to develop strong time management and adaptability skills.
• Pressurized Environment: The Travel Advisor role can be demanding, especially during peak times or periods of disruption. The ability to remain calm, focused, and resilient under pressure is essential. This experience will build significant mental fortitude and crisis management capabilities.
• Financial Handling: Responsibilities include cashing up tills and cash handling in the cash office. This requires a high level of responsibility, accuracy, and trustworthiness.
• Lone Working: There will be instances of lone working within the ticket office. Candidates should be comfortable and capable of working independently while ensuring safety and security.
• Fixed-Term Contract: While this is a fixed-term contract, it offers a solid foundation for gaining practical experience and building your professional network. Successful performance and positive references could open doors to future opportunities within EMR or the wider transport industry.

This Travel Advisor position at East Midlands Railway is more than just a job; it's a chance to develop essential skills, contribute to a vital service, and become part of a team that values its people. If you're looking for a role that challenges you, rewards your efforts, and allows you to make a real difference to travelers' journeys, consider this exciting opportunity.