First Class Customer Host - London St Pancras

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East Midlands Railway (EMR) presents a compelling opportunity for individuals seeking to build a rewarding career in customer service. As a recognized Top Employer and holder of the Gold accreditation for Inclusive Employers Standards, EMR is dedicated to fostering a positive and empowering work environment where employees are encouraged to be their authentic selves.

This role is particularly noteworthy for its commitment to diversity and inclusion. EMR actively seeks to enrich its workforce by welcoming applications from individuals who identify as female or from ethnic minority groups, recognizing the value of a team that reflects the communities it serves.

The position of First-Class Customer Host based at London St Pancras offers a unique chance to be at the forefront of the on-board customer experience. If you are a naturally friendly, hardworking individual with a passion for making others smile, this role is designed for you.

Advantages for Potential Candidates:

• Impactful Role: You will play a crucial part in shaping the customer journey, ensuring every passenger feels welcomed and valued. Your contributions will directly enhance the "extra special" experience for First-Class travelers.
• Career Development: EMR is committed to the growth of its employees, offering "various training opportunities" to enhance your skills and knowledge within the railway industry.
• Attractive Benefits Package: Beyond a competitive salary of £27,516.22, successful candidates will benefit from an excellent Railway Pension scheme, free travel on EMR and other associated train operating companies, discounted tickets for friends and family, and significant discounts on national rail travel.
• Supportive Work Environment: EMR emphasizes its "One Team" culture, highlighting that its success is driven by its people. You'll be joining an organization that values its employees and strives for inclusivity.
• Talent Pool Opportunity: The application process includes a unique "Talent Pool" system. If successful at the assessment day but not immediately offered a position, you will be placed in this pool for up to 12 months, allowing EMR to contact you as vacancies arise. This provides a proactive approach to recruitment and can offer job security.

Key Considerations for Candidates:

• Shift Work and Flexibility: The role involves shift work based on a rota, requiring flexibility to cover services throughout the entire day, including early mornings, late nights, and weekend work. Candidates should be prepared for a dynamic schedule.
• Customer-Centricity: The core of this role is delivering exceptional customer service. A genuine desire to go the extra mile, a positive attitude, politeness, reliability, and resilience are essential qualities.
• Professionalism and Confidence: You will need to confidently handle various situations and interactions, maintaining a professional approach at all times.
• Commitment to Inclusion: As EMR is actively working to promote diversity, candidates who embrace and contribute to an inclusive environment will thrive.
• Application Process: Be mindful of the "blind screening process" and ensure all personal information, including your name, is removed from your CV. EMR pledges to treat all applicants fairly, consistently, and with respect throughout the entire process.

This opportunity at East Midlands Railway is more than just a job; it's a chance to be part of a vital service, contribute to a positive company culture, and develop a fulfilling career. If you are passionate about people and ready to make a difference, exploring this role could be a significant step in your career path.