Tusker Renewal & Engagement Executive - Watford

Job Review: Renewal & Engagement Executive

This opportunity for a Renewal & Engagement Executive in Watford presents a compelling career move for individuals passionate about customer relationships and the automotive sector. The role offers a chance to contribute directly to a rapidly expanding business focused on sustainable mobility solutions.

Key Advantages for Candidates:

• Meaningful Impact: You'll be instrumental in helping employees access environmentally friendly and cost-effective car solutions through salary sacrifice schemes. This aligns with a growing societal emphasis on sustainability and planet-positive choices.
• Customer-Centric Role: The core of this position involves building and nurturing relationships with existing customers. If you thrive on providing exceptional service and guiding individuals through significant decisions, this role is an excellent fit.
• Career Growth in a Dynamic Industry: Working within a "rapidly expanding business" and an "award-winning car leasing company" provides ample opportunities for professional development and learning. The automotive and employee benefits sectors are constantly evolving.
• Flexible Working: The company explicitly supports flexible working, offering flexibility in when hours are worked. While an initial period of full-time office presence is required for training, the long-term prospect of hybrid working is a significant benefit for work-life balance.
• Comprehensive Benefits Package: Beyond the competitive salary, the role comes with a generous benefits package including pension contributions, performance-related bonuses, share schemes, adaptive lifestyle benefits, ample holiday, and robust wellbeing initiatives.
• Inclusive and Values-Driven Culture: The organization emphasizes diversity, inclusion, and supporting its employees through initiatives like dedicated health packages and working-with-cancer support. They are committed to building a workplace where everyone feels they belong and can thrive.

Key Considerations for Candidates:

• Customer Service & Sales Acumen: Previous experience in a phone-based customer service or sales role is essential. Familiarity with salary sacrifice schemes is a plus, but a strong desire to learn and apply this knowledge will be key.
• Proactive and Self-Motivated: The role requires individuals who are proactive, self-motivated, and possess a strong work ethic. The ability to manage your own pipeline, prioritize tasks, and meet deadlines under pressure is crucial.
• Excellent Communication & Interpersonal Skills: Strong verbal and written communication skills are paramount, along with the ability to engage confidently with customers over the phone and via email. A warm, enthusiastic, and outgoing personality will be advantageous.
• Interest in Automotive & Employee Benefits: A genuine interest in cars and the automotive industry is highly valued. Being able to stay up-to-date on vehicle models, features, and industry trends will directly benefit your performance.
• Adaptability and Problem-Solving: The role may involve adapting to changing situations, thinking critically, and solving problems creatively. The ability to implement feedback and contribute to process improvements is also a valuable asset.
• Initial Training Period: Be aware that the training period requires full-time office presence in Watford. While flexibility is a long-term benefit, this initial phase is important for building a strong foundation.

In summary, the Renewal & Engagement Executive position offers a rewarding career path for individuals who excel in customer engagement, possess a keen interest in the automotive world, and are motivated by contributing to a company with a strong social and environmental purpose. The emphasis on professional development, comprehensive benefits, and a supportive, inclusive culture makes this an attractive prospect for ambitious candidates.