Venues Customer Service Assistant SU)

This is an exciting opportunity for enthusiastic, customer-focused individuals to join the dynamic Social Enterprise Team at the University of Southampton Students' Union (SUSU). If you're passionate about delivering exceptional service and contributing to a vibrant student environment, this role could be a fantastic step in your career.

Key Advantages for Candidates:

• Diverse Work Environment: You'll gain valuable experience working across various venues, including bars, cafés, and event spaces. This variety ensures no two days are the same and allows you to develop a broad skill set.
• Skill Development: While previous hospitality or customer service experience is beneficial, it's not essential. SUSU provides full training, making this an excellent entry point for those looking to build a career in customer-facing roles.
• Career Enhancement: This role offers practical experience in customer service, event support, and creating welcoming atmospheres, all of which are highly transferable skills valuable for numerous career paths.
• Employee Benefits: SUSU offers attractive benefits, including discounted bus passes, a defined contributions pension scheme, free access to LinkedIn Learning for professional development, and an Employee Assistance Programme for well-being support.
• Contribution to Student Life: You'll play a key role in enhancing the student experience at the University of Southampton, contributing directly to the vision of making every student's time at Southampton enjoyable.

Key Considerations for Candidates:

• Contract Type: The role is offered on a zero-hour contract. While there is potential for regular hours (likely Monday to Friday, 8 am - 2 pm) based on operational needs, candidates should be aware of the flexible nature of this contract.
• Pace and Adaptability: The description emphasizes the need for adaptability and confidence in a dynamic, fast-paced environment. Candidates who thrive under pressure and enjoy varied responsibilities will be well-suited.
• Visa Sponsorship: Please note that SUSU is not a sponsoring organisation and cannot provide visa sponsorship for individuals requiring a visa to work in the UK.
• Feedback: Feedback will not be provided to candidates who are not shortlisted for an interview.
• Equal Opportunities: SUSU is committed to promoting equality and diversity. They value a diverse workforce and encourage applications from all backgrounds.

For those eager to contribute to a student-focused organisation and develop their customer service expertise, this position presents a compelling opportunity. The emphasis on training and development, combined with the benefits of working within a student union, makes this a role worth exploring for aspiring professionals in the service industry and beyond.