Advice & Support Manager (CC

The Advice and Support Manager is the strategic lead for The SU’s Advice and Support Service at the University of Bath.

While our Advisors work directly with students, providing independent and confidential guidance through University procedures such as academic appeals, housing issues, disciplinary cases, and complaints, this role primarily focuses on leadership, service development, and strategic impact to ensure our students have an excellent experience. 

About the role

You will oversee the delivery and growth of the Advice and Support Service, ensuring it meets the evolving needs of our student community. This includes managing a team of Advisors, shaping policies and procedures, and using data and insights to influence positive change across campus. Working closely with SU Officers and University stakeholders, you will champion student voice and help create a safe, inclusive environment. 

Key areas of responsibility include: 

Leading the strategic development and sustainable growth of the Advice and Support Service. Managing and supporting a team of Advisors to deliver high-quality, student-focused advice. Using casework trends and data to inform policy, improve services, and influence decision-making. Building partnerships across The SU and University to raise the profile of the service and enhance student wellbeing. Providing guidance and support to colleagues across the SU on safeguarding concerns, ensuring consistent practice and promoting a culture of safeguarding and student wellbeing

This is an exciting opportunity to shape a vital service that underpins The SU’s mission of supporting every student to thrive. 

About you

To succeed as our Advice and Support Manager, you will bring a combination of leadership, strategic thinking, and commitment to student support. 

You will demonstrate: 

ability to work under your own initiative, managing priorities and delivering objectives to a high standard. strong communication and collaboration skills, building effective partnerships across diverse stakeholders. creativity and innovation in service development, with attention to detail and a student-led approach. confidence in supporting colleagues across The SU with safeguarding matters, ensuring compliance with policies and promoting a safe environment for all students. confidence in using insight and data to influence decisions and deliver strategic goals. 

We are looking for someone who can shape and grow a vital service while ensuring students’ voices remain at the heart of everything we do. 

Further information

This is a full-time role working 36.5 hours for a fixed-term period to cover parental leave until April 2027.

If you are passionate about creating a safe, inclusive, and supportive environment for students and have the leadership skills to make a lasting impact, we’d love to hear from you

A basic DBS check is required for this role.

For an informal discussion about the role please contact Charlie Slack, Director of Student Leadership & Support ([email protected]) or Helen Constance, Advice and Support Manager ([email protected]).

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff.

                                               

What we can offer you

We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:

Free counselling services through Health AssuredCycle to work schemeElectric vehicle salary sacrifice schemeStaff discount at Team Bath gymStaff discounts on postgraduate tuition feesStaff discount on language coursesGenerous employer contributory pension schemesGenerous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balanceA wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and moreFree entry to the Holburne Museum in BathLocal discounts and moreA family-friendly workplace An excellent reward package that recognises the talents of our diverse workforceRelocation allowanceVisa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses

Find out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us X and LinkedIn.

Closing Date: 03 Feb 2026

Department: Management, Specialist and Administration

Salary: £38,784 to £46,049 plus £3,000 responsibility allowance