Application Senior Support Manager - VP

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Review of the Senior Support Manager, Big Data Platform Opportunity (Citi Belfast)

This Senior Support Manager role, within Citi's Data Solutions Technology team in Belfast, presents a compelling opportunity for experienced professionals seeking to make a significant impact in the realm of big data and advanced analytics. The team is at the forefront of developing and maintaining "Olympus," a next-generation Data Fabric designed to empower industry-leading analytics and reporting across various critical business functions. For candidates looking to advance their careers in a dynamic and technologically sophisticated environment, this position offers a wealth of advantages and key considerations to explore.

Key Advantages for Candidates:

• Cutting-Edge Technology Exposure: You will be working with a robust big data platform built on the Cloudera distribution, encompassing technologies like HDFS, Hive, Impala, Spark, YARN, Kafka, and more. This provides an invaluable opportunity to deepen your expertise in enterprise-grade big data solutions.
• Strategic Impact and Influence: As a Senior Support Manager, you will play a pivotal role in defining system enhancements, resolving complex issues, and influencing strategic functional decisions. Your contributions will directly impact the business's competitive advantage and operational efficiency.
• Collaborative Global Environment: This role necessitates close partnership with multiple technology teams, Product Owners, Business Analysts, and global stakeholders. This cross-functional collaboration fosters a rich learning environment and enhances your ability to navigate complex organizational structures.
• Career Development and Leadership: The position offers the chance to lead a Big Data Platform support team, providing mentorship and guidance to junior analysts. This is an excellent stepping stone for those aspiring to leadership roles within technology support.
• Focus on Innovation and Stability: The team's mission is to deliver innovative, cost-effective, and high-quality solutions while ensuring platform stability and efficiency. You will be instrumental in driving continuous improvement and implementing best practices.
• Comprehensive Benefits Package: Citi offers a competitive salary with annual reviews, a hybrid working model, generous annual leave, private medical care, life insurance, an employee assistance program, a pension plan, paid parental leave, and various employee discounts.
• Commitment to Diversity and Inclusion: Citi fosters an inclusive workplace where individuals are encouraged to bring their whole selves to work, aiming to attract, retain, and empower top talent globally.

Key Considerations for Candidates:

• Deep Big Data Expertise Required: A strong working knowledge of the Cloudera ecosystem, including performance tuning, resource optimization, and capacity planning, is essential. Hands-on experience supporting applications built on Hadoop is a significant advantage.
• Application Support and Problem-Solving Acumen: You should possess a proven background in application support, with the ability to analyze existing system logic, identify problems, and implement innovative solutions. Advanced analytical and interpretive thinking skills are crucial.
• Cross-Regional Collaboration Skills: The role demands effective communication and diplomacy to collaborate seamlessly with stakeholders across different regions, ensuring alignment and shared understanding.
• Risk Management and Compliance: A strong awareness of risk assessment, vulnerability identification, and the importance of adhering to regulatory compliance and ethical standards is paramount.
• Technical Versatility: While the core focus is big data, knowledge of Microsoft-based operating systems, Linux, and SQL (particularly Sybase, Oracle, or MSSQL) is beneficial. Scripting skills in PowerShell, UNIX shell, Python, or Java are considered a strong asset. Experience with schedulers like Autosys or CONTROL-M is also advantageous.
• Educational Background: A Bachelor's or University degree is required, with a Master's degree being preferred.

In summary, this Senior Support Manager role is an exciting prospect for seasoned technology professionals who are passionate about big data, enjoy leading teams, and thrive in a collaborative, globally distributed environment. If you possess the requisite technical skills and a strategic mindset, this opportunity at Citi Belfast offers a clear path for career advancement and the chance to contribute to the evolution of cutting-edge data solutions.