Application Support Analyst

Job Description: Application support Analyst Salary: £45,000 plus on call overtime compensation paid for 1hr each day on a 8 week rota Location : Hybrid working – 1 day per month at our Brighton office BN1 4FY Contract type: Permanent Shift pattern: Full-time – 37.5 hours per week We make health happen At Bupa, we’re not just a health insurer – we’re a health partner. With no shareholders, our focus is always on our customers. We’re here to help people live longer, healthier, happier lives – and make a better world. As a Application support Analyst you will deliver an exceptional customer experience for Bupa Global IT system users by swiftly and effectively responding to and resolving IT Incidents, Events, Requests and Queries. The role holder will effectively collaborate with the business users, Bupa Global IT team, central Bupa IT teams and third-party vendors. The Application Support Analyst will be the technical expert supporting the rest of the IT Support Teams. This includes investigating and resolving complex, challenging and urgent IT issues, problems and opportunities. How you’ll help us make health happen: Carry out effective triage of the BG UK Application Support incident queue Resolve IT Incidents and Events, observing operational priority, impact and SLAs, in a timely manner, escalating where appropriate. Focus on root cause analysis and resolution for re-occurring Incidents and Events and make long term recommendations and fixes. Work on different systems, and issues, beyond own expertise; whilst maintaining quality of service. Complete IT Requests in an effective manner, by understanding the true business requirement, outcome and suitable technical solutions. Undertaking minor development work with the potential to grow this aspect over time. Recommend opportunities to IT management to improve the overall IT strategy and value of IT to Bupa Global Demonstrate and apply continuous learning, developing business & system subject matter expertise. On-boarding assigned new IT systems into the Production Services function, acting as the interface with Projects and Vendors and, where appropriate, being embedded in major change projects and programmes; ensuring delivered services are supportable (appropriate monitoring & alerting, tooling, reliability). Deliver timely and appropriate communication to stakeholders and internal customers, providing acknowledgement and effective updates Act as a single Bupa Global IT function, supporting systems and colleagues across the Key Skills / Qualifications needed for this role: Experience of working in a matrix managed environment, with mixed teams including contractors and outsourced vendors Excellent analytical, interpersonal and communication skills are required with emphasis on achieving results and successful outcomes Graduate Calibre, IT professional Preferably a background in Science, Mathematics, Engineering or Computer Science ITIL certification to foundation level or above, with practical experience of working in an ITIL framework Detailed understanding of a number of development technologies, environments, and frameworks; such as: Azure, SOAP/REST, C#, MVC, ASP.NET Web Forms, SQL, JQuery, JavaScript, HTML & CSS Expert in database technologies such as PL/SQL and/or T-SQL and writing performant queries, with knowledge in oracle reports or SSIS/SSAS/SSRS Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa Global in this role you will receive the following benefits and more: • 25 days holiday, increasing through length of service, with option to buy or sell • Bupa health insurance as a benefit in kind • An enhanced pension plan and life insurance • Annual performance-based bonus • Onsite gyms or local discounts where no onsite gym available • Various other benefits and online discounts Why Bupa We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”. We champion diversity and understand the importance of our people representing the communities and customers we serve. That why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format, please email: [email protected] Time Type: Full time Job Area: IT Locations: Victory House, Brighton Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference. Please introduce yourself to our recruiters and we'll get in touch if there's a role that sounds like a good match.