Associate Director - Client Co-ordinator, Client Operations

This Associate Director - Client Co-ordinator role presents a compelling opportunity within the Client Solutions Group, specifically in the Corporate & Institutional Banking (CIB) COO function. It's a chance to lead a team focused on enhancing the client experience for the highest tier of clients, playing a pivotal role in the organisation's growth strategy.

Key Advantages for Candidates:

• Strategic Impact: You will be at the forefront of launching a new, client-centric model designed to deliver a differential end-to-end experience. This is not just an operational role; it's a strategic one with direct impact on business growth.
• Leadership and Team Development: The position offers the chance to lead and mentor a team of Client Co-ordinators, fostering their professional development and guiding them in building strong client relationships.
• Innovation and Transformation: You'll be instrumental in driving innovation in client engagement and service delivery, working closely with senior leadership on new initiatives like the named contact model.
• Proactive Client Engagement: The role emphasizes a proactive approach to client management, allowing you to anticipate needs, resolve issues before they escalate, and truly strengthen client partnerships.
• Career Growth in a Large Organisation: As part of a major financial institution, this role offers substantial opportunities for learning, development, and advancement across various divisions.
• Commitment to Diversity and Inclusion: The organisation demonstrates a strong commitment to diversity, equity, and inclusion, with established initiatives and policies to support a thriving and inclusive workplace. This includes a guaranteed interview scheme for candidates with disabilities who meet the minimum criteria.
• Flexible Working: The role offers hybrid working options, requiring at least two days per week in the office, and also supports job sharing, providing flexibility to balance work and personal life.
• Attractive Benefits Package: Beyond the competitive salary range of £65,000 - £79,000, candidates can expect a generous pension contribution, performance-related bonuses, share schemes, a comprehensive benefits package that can be adapted to lifestyle needs, 30 days' holiday, and robust wellbeing and parental leave policies.

Key Considerations for Candidates:

• Client-Facing Expertise: A strong understanding of client needs within Corporate Banking, coupled with excellent communication and partner management skills, is crucial. You'll need to effectively influence and align stakeholders across different teams.
• Team Leadership and Cultural Change: Demonstrable experience in leading teams to achieve customer-centric outcomes and a track record of driving cultural change towards a "client first" approach will be highly valued.
• Data-Driven Insights: The role involves leveraging data insights to improve service delivery. Candidates should be comfortable working with data and using it to inform strategic decisions.
• Problem-Solving and Efficiency: A key aspect of the role is identifying and removing blockers within client journeys. Strong analytical and problem-solving skills are essential for driving end-to-end efficiency.
• Subject Matter Expertise: While the role involves building knowledge across various client journeys, a foundational understanding of corporate banking services and the ability to resolve client queries at a first point of contact are important.

This Associate Director position is ideal for an experienced professional looking to make a significant impact within a leading financial institution, driving client success and contributing to ambitious growth objectives. The emphasis on proactive client management, team leadership, and strategic innovation makes this a rewarding career move for the right candidate.