Senior Operations Manager, Merchant Services Operations

## Opportunity Review: Senior Operations Manager, Merchant Services Operations This role presents a compelling opportunity for an experienced operations leader to make a significant impact within the rapidly evolving world of merchant services. At its core, this position is about driving innovation and operational excellence within a key joint venture, Lloyds Bank Cardnet, a partnership with Fiserv. If you're passionate about digital transformation, customer-centricity, and leading high-performing teams, this Senior Operations Manager role could be an excellent next step in your career. ### Advantages for Potential Candidates: * **Transformational Leadership:** This is not just a management role; it's a chance to *shape* the servicing strategy for a modern, digitally enabled merchant services business. You'll have the autonomy and influence to embed digital-first solutions, scale automation, and redefine customer experiences. * **Impactful Work:** You'll be instrumental in transforming how businesses accept payments, directly contributing to the success of merchants of all sizes. This role offers a tangible way to make a difference. * **Cross-Functional Collaboration:** The opportunity to work closely with colleagues across Merchant Services, Lloyds Banking Group, and Fiserv provides invaluable exposure to diverse expertise and strategic thinking. This collaboration is key to delivering integrated solutions. * **Career Growth and Development:** Lloyds Banking Group emphasizes investing in their colleagues and creating an excellent place to work. The emphasis on learning, growing, and developing, coupled with the scale and reach of the Group, suggests ample opportunities for future career progression. * **Flexible Working:** The commitment to flexible working, including hybrid arrangements and job sharing, demonstrates a modern approach to work-life balance, allowing candidates to tailor their working patterns. * **Commitment to Diversity and Inclusion:** Lloyds Banking Group has a strong and visible commitment to diversity, equity, and inclusion, with specific initiatives and guarantees for candidates from underrepresented groups. This fosters an environment where everyone can thrive. * **Comprehensive Benefits Package:** The role comes with a generous benefits package, including a substantial pension contribution, performance-related bonuses, share schemes, discounted shopping, generous holiday allowance, and robust wellbeing and parental leave policies. ### Key Considerations for Your Career Path: * **Experience in a Dynamic Sector:** The ideal candidate will possess strong experience in merchant services, payment processing, or the broader fintech environment. This signifies the need for a candidate who understands the nuances and rapid pace of this industry. * **Leadership and Transformation Expertise:** Beyond managing day-to-day operations, this role demands a leader who can translate strategy into actionable plans, drive continuous improvement, and inspire a team towards ambitious goals. Your ability to champion digital transformation and automation will be crucial. * **Risk and Compliance Acumen:** Operating within the financial services sector requires a robust understanding of regulatory and risk compliance. Candidates will need to demonstrate a track record of embedding strong controls and ensuring operational resilience. * **Strategic Partnerships:** The role involves significant collaboration with third parties, joint ventures, and strategic partners. Your ability to build and maintain effective relationships will be a key determinant of success. * **Analytical and Problem-Solving Skills:** Success in this position hinges on the ability to leverage data and KPIs to drive measurable improvements, and to apply strong analytical and critical thinking skills to complex operational challenges. * **Hybrid Working Expectations:** While flexible, the hybrid working model requires a commitment to spending at least 40% of your time at the Basildon office. Occasional travel also needs to be factored in. **In summary,** this Senior Operations Manager position offers a significant opportunity for a seasoned leader to drive meaningful change in a critical area of financial services. It's a role for someone who thrives on leadership, embraces digital innovation, and is committed to delivering exceptional customer experiences within a supportive and forward-thinking organization. If your career aspirations align with these elements, this opportunity warrants serious consideration.