CUSTOMER SERVICES ASSISTANT reference: 17695

Unlocking Your Potential as a Customer Services Assistant in Cheltenham

Are you a proactive and organised individual with a passion for delivering exceptional service? This Customer Services Assistant opportunity with G4S and Allied Universal presents a compelling path for those seeking a dynamic and rewarding career in integrated facility services. Based in the picturesque town of Cheltenham, Gloucestershire, this role offers a chance to contribute to a leading global organization that values its people and their development.

Key Advantages for Aspiring Professionals:

• Lucrative Financial Package: The role boasts a competitive annual salary of £27,628.81. Beyond the base salary, candidates can benefit from an attractive 2.5% "Golden Hello" payment upon commencement and a generous £2,000 annual retention bonus (pro-rata for part-time employees, subject to eligibility and clearance requirements). This financial incentive underscores the company's commitment to valuing its employees.
• Stable and Secure Employment: This is a permanent, full-time position working 40 hours per week, Monday to Friday. The consistent schedule provides stability and allows for a healthy work-life balance.
• Diverse and Engaging Responsibilities: As a Customer Services Assistant, you will be at the forefront of delivering comprehensive customer service for a prestigious contract. Your duties will encompass a variety of essential services, including Desk Management, Car Parking, Locker services, and Switchboard operations. This variety ensures that no two days are the same, providing a stimulating work environment.
• Career Growth and Development: G4S and Allied Universal are committed to fostering long-term career opportunities. The company emphasizes progression, training, and development tailored to your individual aspirations. This means you won't just be performing a job; you'll be building a career with ample opportunities for advancement.
• Comprehensive Benefits: The benefits package is extensive and designed to support your well-being and financial security. This includes:
  • A generous 2.5% Golden Hello payment.
  • An annual retention bonus of £2,000.
  • 27.5 days of annual leave plus 8 bank holidays.
  • A company pension scheme with employer contributions.
  • G4S Life Assurance Scheme.
  • Subsidised healthcare plan.
  • Access to confidential counselling services and 24/7 health and medical support through "WeCare."
  • Discounts on high street shops, brands, retailers, and travel suppliers.
  • Opportunities for charitable contributions and "Refer A Friend" incentives.
• Contribution to a Global Leader: By joining G4S and Allied Universal, you become part of the world's leading integrated security and facility services company. This experience offers exposure to best practices and the opportunity to contribute to high-profile environments, including healthcare, education, and secure facilities.

Key Considerations for Your Career Path:

• Adaptability and Flexibility: The role requires individuals who can adapt to changing priorities and work flexibly between different customer service teams to ensure seamless administrative support. This is an excellent environment for those who thrive in dynamic settings.
• Proactive and Resourceful Approach: The ideal candidate will be positive, organised, proactive, and resourceful. Strong team organizational and communication skills are essential, particularly when working in high-pressure situations.
• IT Proficiency: A high level of IT skills, including proficiency in MS Office, is a must. Experience with systems like Maximo, Service Desk, VRIS, and Hospitality Suite is highly beneficial, as you will be responsible for maintaining and updating records using these applications.
• Customer-Centric Mindset: A genuine passion for customer service is paramount. You will be the first point of contact for many, and your ability to handle queries, complaints, and general enquiries with professionalism and efficiency will be key to success.
• Security Clearance Requirement: A crucial aspect of this role is the requirement for National Security Clearance. Candidates must either hold this clearance or be willing and able to obtain it. This is a standard for roles within secure environments and is essential for the integrity of the contract.
• Understanding of Facilities Management: While not always essential, experience in a Facilities Management environment is particularly encouraged. This will provide a strong foundation for understanding the broader context of the services you will be supporting.

This Customer Services Assistant position offers a fantastic entry point or next step for individuals seeking a stable, well-compensated, and development-focused role within a respected global organization. If you possess the required skills and a commitment to excellent service, this opportunity in Cheltenham is definitely worth exploring for your career advancement.