Care Support Advisor

Discover a Rewarding Career as a Care Support Advisor at Care UK

Are you seeking a role where your passion for sales, combined with a genuinely empathetic nature, can make a tangible difference? Care UK, an award-winning private care company with an extensive network of over 160 care homes across the United Kingdom, presents an exciting opportunity for a Care Support Advisor to join their dynamic Shared Services Hub team at their Head Office.

At Care UK, the core of their mission is to provide exceptional care, underpinned by the values of Caring, Passionate, and Teamwork. Their success is a testament to the dedication of their people, and they are actively seeking talented individuals to contribute to their ongoing journey of growth and excellence.

The Opportunity: A Pivotal Role in Supporting Excellence

As a Care Support Advisor, you will be the first point of contact, offering a professional, understanding, and supportive service to external callers. This role is crucial in contributing to the overall success of the team and, by extension, the company. It’s an opportunity to leverage your communication skills and customer-centric approach in a meaningful way.

Key Responsibilities: What You'll Be Doing

• Managing inbound and outbound communication via calls, emails, and intranet responses, consistently demonstrating the ability to understand and empathize with the caller's perspective ("putting yourself in their shoes").
• Delivering outstanding customer service that aligns with Care UK's commitment to excellence.
• Adhering to agreed Service Level Agreements and Key Performance Indicators, ensuring efficient and effective service delivery.
• Proactively demonstrating initiative and drive in all aspects of your role.
• Utilizing excellent call handling skills to manage inquiries and provide appropriate support.
• Effectively navigating and utilizing multiple systems simultaneously to efficiently manage tasks.
• Demonstrating adaptability to tailor your communication style to suit a diverse range of audiences.
• Maintaining a high level of accuracy and meticulous attention to detail in all tasks.

What We're Looking For: Your Skillset and Experience

To thrive in this role, candidates should possess:

• Proven experience in a sales or customer service background, ideally with relevant training.
• Experience in a target-driven environment, demonstrating your ability to work towards and achieve goals.
• A strong ability to work collaboratively as a team player, contributing to a positive and productive work atmosphere.

Why Build Your Career with Care UK?

Joining Care UK as a Care Support Advisor offers a wealth of advantages:

• Impactful Work: Become an integral part of a dynamic and growing organization dedicated to providing outstanding care to residents.
• Supportive Environment: Collaborate with a diverse and talented team in a workplace that values support and inclusivity.
• Competitive Rewards: Enjoy a competitive salary and a comprehensive benefits package designed to support your well-being.
• Meaningful Contribution: Directly impact the lives of residents and contribute to the overall success and reputation of Care UK's care homes.

Care UK is committed to fostering diversity and nurturing talent. They see the potential in every individual and are eager to help you fulfil yours. If you are ready to advance your career and be part of an extraordinary organization that prioritizes helping others, Care UK encourages you to explore this rewarding opportunity.