Christmas Customer Assistant - Cafe - London Colney reference: 6253780475

Discover a Rewarding Career as a Customer Assistant at M&S Clothing & Home

Are you passionate about fashion and dedicated to providing exceptional customer service? Marks & Spencer is seeking enthusiastic individuals to join their Clothing & Home team as Customer Assistants. This role offers a unique opportunity to be at the forefront of retail, directly impacting customer satisfaction and contributing to the M&S brand.

What Makes This Opportunity Stand Out?

• Be a Brand Ambassador: As a key face of M&S, you'll have the chance to champion stylish products and on-trend designs. Your role is crucial in making customers feel valued and helping them discover their next favorite item.
• Customer-Centric Focus: This position is all about putting the customer first. You'll be empowered to go above and beyond to ensure every shopping experience is remarkable, from initial engagement to product recommendations.
• Embrace Digital Innovation: M&S is at the forefront of retail technology. You'll utilize digital tools, including the Sparks App and in-store devices, to enhance the customer journey and ensure seamless service. This is an excellent opportunity to develop your digital retail skills.
• Teamwork and Inclusivity: Join a supportive and inclusive team environment. You'll contribute to a positive store atmosphere, work collaboratively with colleagues, and be a valued member of the local community.
• Flexibility and Adaptability: The retail landscape is dynamic. This role requires and fosters adaptability, allowing you to work effectively across different areas of the store and respond to evolving demands.
• Career Development: M&S is committed to an inclusive and forward-thinking retail environment. This role provides a solid foundation for growth within the company, with opportunities to learn and develop.

Key Responsibilities to Excel In:

• Delivering efficient and friendly service to customers on the shop floor and at service points.
• Maintaining store presentation through tidiness and effective stock management.
• Actively contributing to achieving daily sales targets and promoting special offers.
• Proactively engaging with customers to understand their needs and offer personalized recommendations.
• Developing strong product knowledge to effectively sell and promote M&S offerings.
• Utilizing training provided to master digital tools and communication channels.

Key Capabilities We Value:

• A genuine passion for delivering outstanding customer service.
• A meticulous approach to work, ensuring high standards and attention to detail.
• Openness to feedback and a proactive attitude towards seeking it.
• Strong personal accountability for managing your workload efficiently.
• Excellent communication and interpersonal skills.
• The ability to adapt readily to changing situations and priorities.
• A natural ability to build positive relationships through active listening.
• A good level of digital literacy and a willingness to learn new technologies.

Important Considerations for Your Application:

• Work Pattern: The standard work pattern is Saturday 11:00-15:00 and Sunday 12:00-16:00.
• Peak Season Requirements: Please note that due to operational needs, successful candidates will be required to work up to full-time hours during the weeks commencing December 14th and December 21st.
• Unsocial Hours Premium: The additional £3.00 per hour premium for unsocial hours is applicable only to hours worked between 22:00 and 06:00.

Marks & Spencer is pioneering the future of retail with a focus on sustainability, speed, and digital innovation. This is an exciting time to join a team that values inclusivity, customer focus, and continuous improvement. If you are ready to make an immediate impact and grow your career in a dynamic retail environment, we encourage you to apply.