Connection Coordinator (Bury St Edmunds, GB)

Connection Coordinator: A Pivotal Role in Shaping Customer Experience

Are you a highly motivated individual with a passion for exceptional customer service and a knack for organisation? UK Power Networks is seeking a dedicated Connection Coordinator to join their esteemed Connection Services team in Bury St. Edmunds. This permanent position offers a compelling opportunity to play a critical role in delivering vital energy services and directly impacting customer satisfaction and the company's success.

This role offers a competitive starting salary of £35,158, complemented by a 3% bonus, reflecting the importance of your contribution. Beyond remuneration, UK Power Networks provides a comprehensive benefits package designed to support your well-being and career growth.

Key Advantages for Aspiring Candidates:

• Direct Impact on Customer Satisfaction: As the primary point of contact for customers requiring new or altered metered connections, you will be instrumental in shaping their experience. Your ability to guide them through the entire process, from initial enquiry to final connection, will directly contribute to high customer satisfaction scores and the company's incentive revenue.
• End-to-End Project Ownership: This role grants you full accountability for the customer's journey. You will manage all aspects of their project, fostering a sense of ownership and providing a deeply rewarding experience as you see projects through to successful completion.
• Comprehensive Benefits Package: Beyond salary and bonus, UK Power Networks demonstrates a commitment to employee welfare with 25 days of annual leave (plus bank holidays), generous reservist leave, a competitive personal pension plan with significant company contributions, and a tenancy loan deposit scheme.
• Focus on Work-Life Balance and Well-being: The company supports your lifestyle with tax-efficient schemes for Cycle to Work, Home & Tech, and Green Car Leasing. Additionally, you'll benefit from Occupational Health support, employee assistance programmes, and discounts on retail products and gym memberships.
• Career Development and Team Collaboration: You'll be part of a dynamic team responsible for significant revenue generation through customer service metrics. This environment encourages learning, problem-solving, and collaboration with colleagues and external partners, offering ample opportunities to hone your skills and contribute to departmental progress.
• Opportunity to work with established systems: Experience with operational systems like SAP, MRS, and SAP CRM will be a core part of your daily activities, providing valuable exposure to industry-standard tools.

Key Considerations for Your Career Path:

• Customer-Centricity is Paramount: The success of this role hinges on your ability to provide exceptional customer service. You must be adept at communicating technical information clearly and empathetically to a diverse range of customers, ensuring a positive and lasting impression.
• Accountability and Proactive Communication: Taking ownership of customer projects means being proactive in your communication, providing regular updates, managing expectations, and resolving issues swiftly. This requires a resilient and solution-oriented mindset.
• Navigating Regulatory Frameworks: A key aspect of the role involves ensuring adherence to regulator-defined timelines for quoting and connecting (ATTQ/ATTC) and avoiding Guaranteed Standards of Performance failures. Familiarity with or a willingness to quickly learn these processes is essential.
• Organisational and Planning Skills: The ability to manage multiple projects simultaneously, coordinate site visits, process payments, raise necessary documentation (MPAN numbers, work packs), and liaise with various stakeholders (local authorities, contractors) is critical for success.
• Adaptability and Flexibility: The nature of customer service and operational demands can require a flexible approach to work and working hours, ensuring that customer needs are met efficiently.
• Technical Aptitude (Desirable): While not essential, a qualification such as C&G 2339 would be beneficial, indicating a foundational understanding of electrical principles that can enhance your effectiveness in this role.

This Connection Coordinator position represents a significant opportunity for individuals looking to build a rewarding career within a vital industry. If you are a proactive, customer-focused professional with a desire to make a tangible difference, we encourage you to explore this exciting prospect.