Contact Centre Team Manager, SSE

Elevate Your Career as a Contact Centre Team Manager at SSE

This is an exciting opportunity for a driven and experienced individual to step into a pivotal Team Manager role within SSE's dynamic Contact Centre team. If you are passionate about fostering exceptional customer experiences, driving service excellence, and empowering your team, this position offers a rewarding path for your career growth.

Key Advantages for Potential Candidates:

• Impactful Leadership: You will have the direct opportunity to lead and inspire a dedicated team of Contact Centre advisors, playing a crucial role in their professional development, welfare, and engagement. This is a chance to shape a positive and supportive team culture that directly contributes to first call resolution and outstanding customer satisfaction.
• Career Development Focus: SSE is committed to your growth. The role emphasizes providing regular feedback, coaching, and development plans, ensuring you and your team are continuously improving. This proactive approach to professional development is a significant advantage for career advancement within the energy sector.
• Comprehensive Benefits Package: Beyond a competitive salary of £43,704 - £51,484, SSE offers a robust range of benefits designed to support your financial wellbeing, personal health, and family life. This includes discounts on private healthcare and gym memberships, a free online GP, 24/7 counselling services, interest-free loans for technology and transport, and generous family entitlements.
• Flexible Work Environment: The role offers "Flexible First" options, acknowledging the importance of work-life balance. This flexibility, coupled with the choice of base location in Perth, Reading, or Cardiff, provides a significant advantage for candidates seeking an adaptable and supportive work arrangement.
• Contribution to a Sustainable Future: By joining SSE, you become part of an organisation with a bold ambition to be a leading energy company in a net-zero world. Your work will directly contribute to SSE's significant investments in homegrown energy and low-carbon solutions, such as EV hubs and solar systems, helping customers cut carbon and costs.

Key Considerations for Your Career Path:

• Experience in Contact Centre Management: The role requires proven experience in managing teams within a Contact Centre or customer service environment. Candidates should be prepared to demonstrate their leadership capabilities in motivating and developing individuals, as well as their ability to handle escalations with professionalism.
• Passion for Customer Resolution: A genuine passion for achieving first call resolution and improving customer satisfaction is paramount. This role is ideal for individuals who are driven by delivering excellent service and are adept at problem-solving.
• Collaborative Spirit: Success in this role hinges on your ability to collaborate effectively with other managers and departments to ensure a seamless customer experience across the organisation.
• Commitment to Continuous Improvement: SSE values innovation and efficiency. Candidates should be proactive in identifying opportunities to enhance processes and team performance.
• Fixed-Term Contract: It's important to note that this is a Fixed Term Contract. While offering a fantastic opportunity for growth and impact, candidates should consider this in their long-term career planning.

This Team Manager position at SSE is more than just a job; it's an opportunity to lead, develop, and contribute to a vital industry that is shaping a cleaner future. If you possess strong leadership skills and a dedication to customer excellence, this role could be a significant step forward in your professional journey.