Customer Analytics Manager

Unlock Your Potential as a Customer Analytics Manager at Lloyds Banking Group

Are you a data-driven leader with a passion for understanding and influencing customer behaviour? Lloyds Banking Group is embarking on an exciting journey to shape the future of consumer lending, and this Customer Analytics Manager role presents a unique opportunity to make a significant impact.

This position offers the chance to contribute to the strategic direction of the UK's largest consumer finance provider, influencing growth opportunities across well-known brands like Lloyds, Halifax, Bank of Scotland, and MBNA. You'll be instrumental in driving innovation through marketing analytics, customer segmentation, and commercial modelling, all while ensuring fair value for customers and responsible lending practices.

Advantages for Aspiring Candidates:

• Strategic Influence: Play a pivotal role in shaping the growth agenda for a leading financial institution, working on innovative propositions and digital journeys.
• Cross-Brand Impact: Gain exposure to and influence customer strategies across multiple prominent brands, broadening your commercial understanding.
• Data-Centric Environment: Leverage cutting-edge data analytics, coding, and modelling techniques to inform strategic decision-making and drive commercial performance.
• Career Development: Lloyds Banking Group is committed to investing in its people, offering ample opportunities for learning, growth, and career progression.
• Flexible Working: The role supports a hybrid working model, allowing for a balance between office collaboration and remote flexibility, with at least two days per week or 40% of your time spent in one of their key office locations.
• Competitive Remuneration & Benefits: A compelling salary range of £59,850 - £73,150, coupled with a generous pension contribution, annual performance-related bonus, share schemes, and a comprehensive benefits package designed to support your lifestyle and wellbeing.

Key Considerations for Your Career Path:

• Commercial Acumen: This role demands a strong understanding of financial metrics and performance drivers, with a focus on maximising commercial performance and identifying opportunities.
• Intellectual Curiosity: Embrace a mindset of continuous learning and innovation. You'll be encouraged to challenge the status quo and adapt quickly in a dynamic environment.
• Data Proficiency: A solid foundation in coding languages and analytics tools (such as Python, SQL, SAS, VBA, Power BI, Google Analytics, Adobe Analytics, and Tableau) is essential for building and validating forecasting and simulation models.
• Leadership & Collaboration: You'll be expected to lead cross-functional initiatives and collaborate effectively with diverse teams, including Product Management, Marketing, Finance, and Digital.
• Market Awareness: A keen understanding of market trends, competitor activity, and evolving customer needs will be crucial for informing strategic decisions.
• Communication & Influence: The ability to present insights and influence stakeholders at all levels, including senior leadership, is a key requirement.
• Location Flexibility: While the primary locations are Chester, Edinburgh, Leeds, or Newport, note the planned relocation of the South Wales site to Cardiff in 2026.

This Customer Analytics Manager position is an exceptional opportunity for individuals seeking to advance their careers in a forward-thinking organisation. If you are driven by data, possess strong commercial instincts, and are eager to contribute to the success of a major financial services provider, this role offers a fulfilling and impactful career path.