Customer Assistant - Administration Assistant - Cheltenham

Opportunity Spotlight: Retail Associate at Marks & Spencer

This role at Marks & Spencer offers a dynamic and customer-centric opportunity for individuals looking to build a rewarding career in retail. If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, this position could be a perfect fit for you. Marks & Spencer is at the forefront of retail innovation, embracing a greener, faster, and more inspiring digital future, making it an exciting time to join their team.

What This Opportunity Offers You:

• Direct Customer Impact: As the face and voice of the business, you will play a crucial role in shaping the customer's shopping journey. Your dedication to customer service will directly contribute to the store's success and ongoing improvement.
• Product Expertise Development: This role provides a fantastic platform to develop deep product knowledge. You'll learn to champion and promote a diverse range of brilliant products, becoming a trusted advisor for customers.
• Skill Enhancement: You will receive comprehensive training in utilizing digital tools and communication channels, ensuring you are equipped to deliver excellence in today's evolving retail landscape. This experience is invaluable for future career progression in retail technology and customer engagement.
• Career Growth Potential: Marks & Spencer is committed to leading the retail industry's digital transformation. Joining now means being part of a forward-thinking organization with exciting opportunities for those who embrace change and innovation.
• Inclusive Environment: Marks & Spencer champions an inclusive culture, valuing diversity and equal opportunities. They are committed to making recruitment and selection processes fair and transparent, and are open to discussing flexible working arrangements.

Key Considerations for Aspiring Candidates:

• Customer-First Mentality: The core of this role is prioritizing the customer. If you naturally put people before tasks and enjoy building rapport, you will excel here.
• Proactive Engagement: Be prepared to actively engage with customers, understand their needs, and offer tailored recommendations. This requires initiative and a genuine desire to help.
• Adaptability and Feedback: The retail environment is constantly evolving. Success will depend on your ability to adapt to changing situations and your willingness to embrace feedback for continuous improvement.
• Organizational Skills: Managing your workload efficiently, ensuring shelves are stocked, and maintaining store tidiness are essential. This role requires strong organizational and time management skills.
• Teamwork and Communication: Building positive relationships with colleagues and customers through clear communication and active listening is key.
• Schedule Flexibility: The described schedule (Sun 9:45 - 18:45, Mon 7-10, Wed 7-10, Friday 7-10) requires flexibility. Candidates should assess if this pattern aligns with their personal commitments and career aspirations.

This role is more than just a job; it's an opportunity to be part of a brand that is redefining retail. If you are eager to learn, motivated by customer satisfaction, and ready to contribute to a future-focused organization, this position at Marks & Spencer is definitely worth exploring.