Customer Assistant - Food - Oban Foodhall reference: 6198387841

Embark on a Rewarding Career: Customer Assistant - Foods Section at M&S

Are you passionate about exceptional food and dedicated to creating memorable customer experiences? Marks & Spencer is actively seeking enthusiastic individuals to join their esteemed Foods section team as Customer Assistants. This role offers a unique opportunity to become a vital part of a renowned brand, championing high-quality products and fostering customer loyalty.

Why This Role is a Fantastic Career Move:

• Become a Food Expert and Brand Ambassador: Deepen your knowledge of M&S's diverse and high-quality food offerings. You'll have the chance to recommend new products, share your enthusiasm, and be the go-to person for customer inquiries, directly impacting the customer's perception of the brand.
• Deliver Remarkable Customer Service: This position is centered around making customers feel truly valued. By providing exceptional service, you'll contribute significantly to the store's positive atmosphere and customer satisfaction, a skill highly transferable across many industries.
• Embrace Digital Innovation: M&S is at the forefront of retail technology. You'll gain valuable experience utilizing digital tools, such as the Sparks App and in-store devices, to enhance the customer journey and ensure product availability. This digital fluency is a sought-after asset in today's job market.
• Cultivate Teamwork and Inclusivity: This role emphasizes the importance of a collaborative and inclusive store environment. You'll learn to support and respect colleagues, contributing to a positive and productive workplace culture.
• Develop Adaptability and Flexibility: The dynamic nature of retail demands adaptability. You'll gain experience working across various store areas, honing your ability to respond effectively to changing demands and learning to manage your workload efficiently.
• Flexible Working Pattern: This role offers a specific, structured work schedule, allowing for effective personal planning and work-life balance. The hours are concentrated over three evenings: Friday, Saturday, and Sunday from 7:00 PM to 10:00 PM. This pattern may be ideal for individuals seeking supplemental income, those who thrive in evening shifts, or students looking to gain valuable retail experience.

Key Responsibilities and What You'll Achieve:

• Delivering efficient and friendly service at service points and on the shop floor.
• Maintaining a clean, tidy, and well-stocked store environment.
• Contributing to sales targets by promoting offers and identifying selling opportunities.
• Proactively engaging with customers to understand their needs and provide tailored recommendations.
• Building comprehensive product knowledge to effectively promote M&S Food products and services.
• Utilizing digital tools and communication channels to optimize the customer experience.

Key Capabilities You'll Enhance:

• Exceptional customer service skills.
• A strong work ethic with meticulous attention to detail.
• Openness to feedback and a proactive approach to learning and improvement.
• Effective self-management and workload planning.
• Excellent communication and listening skills.
• Adaptability and resilience in a fast-paced environment.
• The ability to build positive and respectful relationships.
• Proficiency in digital tools and technologies.

A Commitment to Inclusion:

Marks & Spencer is dedicated to pushing boundaries and leading the retail industry into a greener, faster, and more inspiring digital future. They foster an inclusive environment where everyone is welcome and valued. If you require any adjustments to the recruitment process, please communicate this during your application. M&S is committed to a fair and transparent assessment process.

Ready to Make an Impact?

This Customer Assistant role at M&S is more than just a job; it's an opportunity to grow your skills, be part of a respected brand, and contribute to a positive customer experience. If you are motivated, customer-focused, and eager to learn, take the next step and explore this exciting opportunity.