Customer Assistant - Food - Newport Retail Park reference: 6250354678

Embark on a rewarding career path with Marks & Spencer as a Customer Assistant in our vibrant Foods section. This opportunity is ideal for individuals passionate about quality food products and dedicated to delivering exceptional customer experiences. M&S is at the forefront of retail innovation, driving towards a greener, faster, and more inspiring digital future, and this role offers a chance to be part of that transformation.

As a Customer Assistant, you will be more than just an employee; you will be a brand ambassador. Your enthusiasm for M&S Food products will be infectious, inspiring customers and driving sales. You'll be empowered to recommend new offerings and ensure every shopper feels valued through your remarkable service.

Key Advantages for Aspiring Candidates:

• Brand Representation: Become a champion for a trusted and admired brand, representing M&S's commitment to high-quality products and value.
• Customer-Centric Role: Directly impact the customer experience by providing outstanding service, building relationships, and acting as the voice of the customer to drive continuous improvement.
• Digital Proficiency Development: Gain practical experience with M&S's innovative digital tools, such as the Sparks App and in-store devices, enhancing your digital skillset and ability to serve customers effectively.
• Teamwork and Inclusivity: Contribute to a positive and inclusive store environment. This role emphasizes collaboration, mutual respect, and supporting colleagues and the local community.
• Adaptability and Flexibility: Develop your ability to thrive in a dynamic retail setting by working across various store areas and adapting to evolving demands.
• Product Knowledge Growth: Build expert knowledge of M&S Food products, empowering you to make confident recommendations and enhance your sales capabilities.
• Commitment to Inclusion: M&S is dedicated to an active Inclusion, Diversity, and Equal Opportunities Policy, ensuring a fair and transparent recruitment process. Flexible working arrangements are also welcomed.

Key Considerations for Your Career Path:

This role offers a structured yet flexible work pattern, primarily focusing on weekend shifts:

• Week 1: Sunday 14:30 - 18:30, Saturday 17:00 - 21:00
• Week 2: Sunday 14:30 - 18:30, Saturday 17:00 - 21:00

This schedule is well-suited for individuals who can manage their time effectively and thrive in a weekend-focused retail environment. It also offers a great opportunity to balance work with other commitments.

The M&S Customer Assistant role demands a proactive and hands-on approach. You'll be expected to:

• Deliver Exceptional Service: Go above and beyond to meet customer needs, ensuring efficiency at service points and on the shop floor.
• Maintain Store Standards: Take responsibility for keeping the store clean, tidy, and well-stocked, demonstrating a keen eye for detail.
• Achieve Sales Targets: Actively contribute to daily sales targets, promotions, and selling opportunities.
• Embrace Continuous Learning: Be open to feedback, actively seek it, and readily apply new knowledge and skills, including those gained through provided training.
• Manage Workload: Demonstrate accountability in planning and efficiently managing your own responsibilities.

If you are a motivated, customer-focused individual with a passion for quality food and a desire to grow within a leading retail organization, this Customer Assistant position at M&S presents an excellent opportunity to build a fulfilling career. Embrace the chance to be part of an inspiring and forward-thinking team.