Customer service advisor - Campaign

Discover Your Next Career Move: Smart Metering Campaign Specialist

Are you a motivated individual with a passion for customer service and a keen interest in the evolving energy sector? SSE, a leader in the net zero transition, is offering an exciting opportunity for a Smart Metering Campaign Specialist to join their dynamic team. This role presents a fantastic chance to contribute to a greener future while developing your skills in a supportive and forward-thinking organisation.

This position is based in either Cardiff (Ty Calon) or Reading, offering flexibility in location. The salary is competitive, ranging from £29,504 to £34,757, and is complemented by a comprehensive benefits package designed to support your financial wellbeing, personal health, and family needs.

The role is a Full-Time, Fixed-Term Contract for 12 Months, with the availability of flexible working options, making it an ideal opportunity for those seeking a structured yet adaptable work arrangement.

Key Responsibilities and What You'll Be Doing:

As a Smart Metering Campaign Specialist, you will play a crucial role in the campaign team, directly engaging with customers to facilitate the transition to a 4G smart metering network. Your primary responsibilities will include:

• Conducting smart meter upgrade conversations with customers.
• Effectively booking smart metering appointments to a high standard.
• Handling customer enquiries via phone and email, ensuring a superior customer experience.
• Acting as an advocate for smart metering, educating customers on its numerous benefits.
• Converting customer interest into confirmed appointment bookings.
• Accurately recording all customer interactions according to standard operating procedures.
• Working diligently within established policies and processes, and providing feedback on any impediments to team performance.

What You Bring to the Table:

SSE is looking for candidates who possess a blend of customer-centric skills and an aptitude for learning. The essential requirements for this role include:

• Some knowledge of smart metering or the energy industry is beneficial, but a willingness to learn is paramount.
• Basic IT proficiency, including experience with Microsoft Applications.
• Excellent communication skills, both written and verbal, enabling you to articulate complex information clearly and persuasively.
• Previous experience in a Customer Service environment, demonstrating your ability to handle customer interactions effectively.
• Strong organisational and prioritisation skills to manage your individual workload efficiently.

Why Consider This Opportunity with SSE?

Joining SSE means becoming part of a company with a profound commitment to a net-zero future. SSE is at the forefront of renewable energy development, including the construction of the world's largest offshore wind farm, and is investing significantly in homegrown energy solutions. SSE Energy Solutions specifically partners with UK organisations to deliver innovative energy and low-carbon solutions, from EV hubs to smart technologies.

Furthermore, SSE values its employees and offers a range of flexible benefits designed to enhance your life:

• Discounts on private healthcare and gym memberships.
• Comprehensive wellbeing support, including a free online GP and 24/7 counselling services.
• Financial support through interest-free loans for tech and transport season tickets, as well as the Cycle to Work scheme.
• Generous family entitlements, including enhanced maternity and adoption pay, and paternity leave.

SSE is a dedicated equal opportunity employer, committed to fostering an open, inclusive, and supportive workplace where everyone can thrive. They encourage applications from individuals of all backgrounds and welcome those who may be underrepresented in the industry.

This role is an excellent stepping stone for individuals looking to advance their careers in the energy sector, gain valuable customer engagement experience, and contribute to a sustainable future. If you are ready to make a difference and embark on a rewarding career path, we encourage you to apply.